JUSTAN MCMULLIN
Westminster,MD
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks, offering staff support, and delivering excellent customer service. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
CUSTOMER SERVICE REPRESENTATIVE
PARKING AUTHORIRTY OF BALTIMORE CITY
01.2016 - Current
- Sell and manage residential parking permits for 50 designated areas for Baltimore City
- Writing and distributing large scale communications and daily e-mail customer correspondence
- Resolves customer inquiries, concerns, and requests promptly and effectively by providing accurate information.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
CUSTOMER SERVICE REPRESENTATIVE
EDUCATION AFFILIATES
01.2013 - 01.2015
- Reached out to prospective students considering All State Career and Fortis College
- Addressed their inquiries, and swiftly connected them with the appropriate departments for immediate assistance in enrollment.
CUSTOMER SERVICE REPRESENTATIVE
VERIZON WIRELESS
01.2006 - 01.2008
- Addressed customer inquiries regarding billing and invoices
- Conducting thorough analysis of statements to ensure accurate account management
- Resolved issues within the call center environment, upholding the brand's reputation and integrity.
Education
AA - General Studies -
Frederick Community College
01.2008
Skills
- Data Entry
- Records Management
- Problem-Solving Abilities
- Computer Proficiency
- Call Center Experience
- Order Processing
- Customer Service
- Product and Service Solutions
- Correspondence Preparation
- Customer Database Systems
Timeline
CUSTOMER SERVICE REPRESENTATIVE
PARKING AUTHORIRTY OF BALTIMORE CITY
01.2016 - Current
CUSTOMER SERVICE REPRESENTATIVE
EDUCATION AFFILIATES
01.2013 - 01.2015
CUSTOMER SERVICE REPRESENTATIVE
VERIZON WIRELESS
01.2006 - 01.2008
AA - General Studies -
Frederick Community College