Justein McFarlane
Stockbridge,GA
Summary
Results-oriented professional with extensive experience in retail and hospitality, including role as Assistant Store Manager at Popeyes. Expertise in customer service, inventory management, and operational efficiency drives sales performance and enhances team productivity. Proven leadership skills foster collaboration and create a positive work environment, ensuring exceptional customer experiences.
Overview
5
5
years of professional experience
Work History
Assistant Store Manager
Popeyes
McDonough, GA
01.2025 - 09.2025
- Ensured customer satisfaction by optimizing daily operations and service efficiency.
- Supported effective inventory management through stock replenishment and organization.
- Trained new employees on policies and customer service best practices.
- Monitored cash handling procedures, ensuring accuracy and security of transactions.
- Collaborated with team to meet sales goals and improve store performance.
Housekeeping Manager
The Russel Hotel
Nashville, TN
09.2023 - 10.2024
- Ensured cleanliness and order in guest areas through effective housekeeping management.
- Trained housekeeping staff to uphold standards, enhancing service quality and consistency.
- Optimized staff shift scheduling during peak periods for efficient coverage.
- Conducted thorough inspections of guest rooms, ensuring high-quality standards were met.
- Managed inventory of cleaning supplies and linens, improving operational efficiency.
- Addressed guest feedback swiftly, significantly boosting overall satisfaction with services.
Housekeeping Supervisor
Kalahari Resorts Poconos
Mount Pocono, PA
01.2021 - 07.2023
- Enhanced cleanliness standards through effective supervision of housekeeping operations.
- Trained staff on cleaning techniques and safety, improving overall team efficiency.
- Optimized productivity by coordinating scheduling and workflow for housekeeping team.
- Conducted quality inspections of rooms and public areas for compliance standards.
- Reduced waste and costs by implementing effective inventory management for supplies.
- Resolved guest complaints on cleanliness, significantly improving guest satisfaction rates.
Education
Associate of Applied Business - Business Administration And Management
City College of New York
New York (City), NY05-2020
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Inventory control
- Retail operations
- Customer relations
- Store organization
- Time management
- Team building and leadership
- Store opening and closing
- Attention to detail
- Customer service management
- Staff supervision
- Stock management
- POS systems
- POS systems operations
- Team management
Timeline
Assistant Store Manager
Popeyes
01.2025 - 09.2025
Housekeeping Manager
The Russel Hotel
09.2023 - 10.2024
Housekeeping Supervisor
Kalahari Resorts Poconos
01.2021 - 07.2023
Associate of Applied Business - Business Administration And Management
City College of New York