Summary
Work History
Overview
Education
Skills
Timeline
Interests
References
Interests
Generic

Justen Delaney

Oceanside,CA

Summary

15 years of Customer Service experience 3 years of Management experience in the Customer Service industry Ability to conduct myself in a professional manner Ability to problem solve in the moment Extremely punctual for all assigned shifts Ability to complete tasks accurately and efficiently Ability to learn new skills easily Excellent people skills, and the ability to get along professionally with all co-workers Ability to work all assigned shifts and am positive about any additional hours required 5 years of operating equipment Steller Partners

Work History

Job Details

UPS
Phoenix, AZ
10.2017 - 08.2020
  • Transporting and moving packages that weigh over 70 pounds Moving and operating equipment (over 2 tons) up and around airplane.
  • Operating equipment such as pallet jacks, forklifts, K-loaders, belt loaders, tugs, and other equipment required for the job., Managed 75 crew members for daily operations to provide great customer service.

Assistant Manager

Makutus Island
Chandler, AZ
06.2014 - 11.2017
  • Planned and prepared workflow schedules, delegating tasks for [Number]-member team.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Directed and led employees, supervising activities to drive productivity and efficiency.
  • Completed inventory audits to identify losses and project demand.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations.
  • Enhanced sales by implementing merchandising and promotional improvements.
  • Supported sales management initiatives to optimize business development.
  • Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
  • Assisted [Job title] in evaluating employee performance and cultivating improvement initiatives.
  • Analyzed monthly sales and performance reports to support operational planning and strategic decision making.
  • Developed and implemented performance improvement programs, resulting in [Number]% increase in efficiency.
  • Oversaw team development according to industry service standards to further customer loyalty.
  • Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
  • Managed personnel scheduling, facilitating adequate coverage to meet demand.
  • Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Enforced company policies and procedures to strengthen operational standards across departments.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Delegated daily tasks to team members to optimize group productivity.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
  • Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
  • Trained team of [Number] to deliver outstanding customer service, boosting customer satisfaction ratings [Number]%.
  • Drove operational efficiency, building customer rapport to foster loyalty and increase sales.

Job details

08.2008 - 12.2016
  • Planting trees and other plants, Laying pavers Trimming trees, bushes, and cleaning up debris Etc.

Maintenance manager

  • Making sure facility was up to standard and did repairs as needed Game Tech Delaney Does It All, Valley wide — Landscaper.

ACCOMPLISHMENT

  • Promoted from crew member to supervisor Promoted from supervisor to assistant manager.

Overview

12
12
years of professional experience

Education

High School Diploma -

Mountain Pointe High School
Phoenix, AZ
05.2008

Skills

  • Assistant manager
  • Customer service
  • Forklifts
  • Repairs
  • Supervisor
  • Team building
  • Problem resolution
  • Supervision
  • Team management
  • First Aid/CPR

Timeline

Job Details

UPS
10.2017 - 08.2020

Assistant Manager

Makutus Island
06.2014 - 11.2017

Job details

08.2008 - 12.2016

Maintenance manager

ACCOMPLISHMENT

High School Diploma -

Mountain Pointe High School

Interests

EDUCATIO N , Mountain Pointe High School, Ahwatukee, AZ — High School Degree - 2008 - ROTC, 4 Years - Varsity Rifle Team, 4 Years

U.e.i

Criminal justice degree 2022

References

REFERENCES: References are available upon request

Interests

EDUCATIO N , Mountain Pointe High School, Ahwatukee, AZ — High School Degree - 2008 - ROTC, 4 Years - Varsity Rifle Team, 4 Years

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Justen Delaney