Justen Karnopp
Bismarck,ND
Summary
Detail-oriented Sales Support Specialist with expertise in order processing, customer relationship management, and inventory management. Proven ability to streamline processes and enhance sales initiatives.
Overview
18
18
years of professional experience
Work History
Sales Support Specialist
Acme tools
Bismarck, North Dakota
04.2014 - Current
- Facilitated communication between sales team and customers to optimize service delivery.
- Managed order processing to ensure timely and accurate fulfillment. and managed customer inquiries with high efficiency.
- Processed sales orders and managed order fulfillment to ensure accurate and timely delivery.
- Streamlined order fulfillment processes, reducing response times for clients.
- Maintained accurate records of customer interactions and sales activities.
- Answered customer inquiries regarding products, pricing, and availability.
- Generated quotes for customers based on their individual needs.
- Monitored sales leads within the CRM system to ensure follow-up. and opportunities within the company's CRM system.
- Assisted in the development and implementation of sales policies and procedures to streamline operations.
- Supported the sales team in achieving monthly and quarterly sales targets by providing administrative and technical support.
- Coordinated training sessions for new sales support staff, enhancing service consistency.
- Trained new sales support staff on internal processes and customer service best practices.
- Collaborated with marketing to create promotional materials for product launches.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Managed inventory tracking systems to ensure product availability for sales teams.
- Supported the development of sales strategies by providing market feedback and insights.
- Analyzed current processes, identified areas of improvement, and implemented changes.
- Assisted in negotiating terms with suppliers and vendors, supporting efficient sales operations.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
Grain Elevator Operator
Rolla Coppertive Grain
Rolla, ND
09.2008 - 04.2013
- Operated grain handling equipment to ensure efficient grain movement.
- Monitored grain quality and moisture levels during storage and transfer.
- Performed routine maintenance on machinery to maintain optimal operation.
- Coordinated with team members for effective workflow and safety compliance.
- Loaded and unloaded grain trucks, ensuring proper documentation was completed.
- Inspected storage facilities for pests, leaks, and other potential issues.
- Assisted in training new operators on equipment safety and operational procedures.
Education
Associate of Applied Science - Business Management
Bismarck State College
Bismarck, ND12-2005
Skills
- Customer relationship management
- CRM software usage
- Sales support coordination
- Order processing
- Sales forecasting
- Inventory management
- Sales trend analysis
Timeline
Sales Support Specialist
Acme tools
04.2014 - Current
Grain Elevator Operator
Rolla Coppertive Grain
09.2008 - 04.2013
Associate of Applied Science - Business Management
Bismarck State College