Summary
Overview
Work History
Education
Skills
Timeline
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Justic Wills

Birmingham,MI

Summary

Talented Accounts Receivable Specialist with several years of experience in financial services,collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills with strengths in area of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service. Always working above and beyond expectations.

Overview

10
10
years of professional experience

Work History

Expert, Account Care

TMobile
06.2019 - Current
  • Worked effectively in fast-paced environments.
  • Worked well in a team setting, providing support and guidance.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.

Medical Receptionist

American Family Care
01.2017 - 02.2019
  • Used electronic health records software to efficiently manage patient information.
  • Answered and directed phone calls, providing information and assistance to patients and staff.
  • Maintained a clean and organized reception area, creating a welcoming environment for patients.
  • Processed insurance claims and verifications through specialized billing software.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.

Account Collector

Portfolio Recovery Associates
02.2015 - 02.2017
  • Contributed to a positive work environment by actively participating in team meetings and offering valuable insights based on personal experiences.
  • Managed a high volume of accounts simultaneously while prioritizing tasks according to urgency and potential impact on company finances.
  • Supported company revenue growth by consistently meeting or exceeding individual collection targets.
  • Expedited the collections process by promptly identifying potential issues and addressing them effectively.
  • Enhanced account recovery efforts by researching debtor information and utilizing various collection strategies.
  • Utilized strong negotiation skills to maximize returns on delinquent accounts without jeopardizing customer relationships.
  • Maintained compliance with all relevant laws, regulations, and company policies during the collections process, ensuring ethical practices at all times.

Education

Certified Medical Assistant

Jefferson State Community College
Birmingham, AL
04-2015

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Excellent communication
  • Multitasking Abilities

Timeline

Expert, Account Care

TMobile
06.2019 - Current

Medical Receptionist

American Family Care
01.2017 - 02.2019

Account Collector

Portfolio Recovery Associates
02.2015 - 02.2017

Certified Medical Assistant

Jefferson State Community College

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Justic Wills