Deandrea Brown
Birmingham,United States
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Account Care Expert
T-Mobile
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Consistent top 20% performer
- Q3 2024 winners circle
Customer Service Representative
Amazon
04.2020 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Warehouse Associate
Salon Centric Distribution Center
02.2018 - 04.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Assistant Manager
Rue 21
04.2016 - 02.2018
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Fairfield High Preparatory School
Fairfield, AL2016
Skills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Customer Account Management
- Strong Analytical and Problem-Solving Skills
- Customer Service and Assistance
- Inbound and Outbound Calling
- Friendly, positive attitude
- Customer service
- Problem-solving
- Dependable and responsible
- Decision-making
- Active listening
- Calm under pressure
- Organizational skills
Skills
- Microsoft Office
- Type 50 WPM
- Active Listening
Education
Fairfield, AL
Contact
Birmingham, AL 35208
Timeline
Account Care Expert
T-Mobile
03.2024 - Current
Customer Service Representative
Amazon
04.2020 - 12.2022
Warehouse Associate
Salon Centric Distribution Center
02.2018 - 04.2020
Assistant Manager
Rue 21
04.2016 - 02.2018
High School Diploma -
Fairfield High Preparatory School
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