Samantha Malone
Tampa,FL
Summary
Results-driven professional with over 20 years of experience in customer service and administrative roles. Known for attention to detail, time management, and adaptability, consistently achieving operational efficiency and enhancing team collaboration to meet tight deadlines.
Dedicated Account Care Expert with strong communication, problem-solving, and teamwork skills. Proven ability to deliver high-quality support in fast-paced environments, ensuring customer satisfaction and effective service management.
Overview
24
24
years of professional experience
Work History
Account Care Expert
T-Mobile
Tampa, FL
03.2005 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- An Account Care Expert at T-Mobile servers as a primary point of contact for consumers delivering high-quality support and problem resolutions and service management across a range of account-related topics
Administrative Assistant
USF Physicians Group
Tampa, FL
04.2002 - 03.2004
- Coordinated scheduling and managed calendars for senior executives, ensuring optimal time management.
- Streamlined office procedures, enhancing operational efficiency and workflow consistency.
- Developed and maintained filing systems, improving document retrieval and organizational effectiveness.
- Assisted in preparing reports and presentations, contributing to informed decision-making processes.
- Take phone calls from the switchboard and transfer to the appropriate department
- Sort and distribute mail and file paperwork
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Monitored office supplies inventory, ensuring availability of essential items without overstocking.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Armwood High School
Tampa, FL05.1998
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Decision-making
- Problem resolution
- Verbal communication
- Friendly, positive attitude
Timeline
Account Care Expert
T-Mobile
03.2005 - Current
Administrative Assistant
USF Physicians Group
04.2002 - 03.2004
High School Diploma -
Armwood High School