Summary
Overview
Work History
Education
Skills
Timeline
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Justice Altstadt

Council Bluffs,IA

Summary

Talented Hostess dedicated to maintaining strong customer loyalty with top-notch service. Skillfully promotes customer comfort and enhances experiences by answering questions and responding to concerns. Team-oriented and efficiency-driven with multitasking abilities.

Overview

10
10
years of professional experience

Work History

Hostess

Ameristar Casino
Council Bluffs, IA
03.2018 - Current
  • Check identification, and swipe players cards.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Took reservations by phone and walk-in, keeping scheduling demands and kitchen output in time to avoid overbooking.
  • Assisted in preparing dining room for special upcoming functions, including decorating.
  • Assisted managers with quickly resolving service- and food-related issues.
  • Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using YELP.

Sales Representative

Verizon Wireless
Concordia, KS
01.2019 - 05.2019
  • Helped resolve client problems quickly with superior customer service.
  • Recommended accurate and effective solutions to customers after identifying problems.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Communicated with customers to understand needs and recommend appropriate solutions.
  • Built strong rapport with clients by understanding needs and clearly explaining products.
  • Identified client needs, built relationships and overcame objections to drive sales.

Cashier

Krispy Kreme
Council Bluffs, IA
02.2016 - 08.2016
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Assisted customers by answering questions and fulfilling requests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Maintained clean, sanitized and well-organized donut preparation zones.
  • Performed shift change tasks each day to keep store efficient and neat.
  • Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.

Education

High School Diploma -

Denison Alternative High School
Denison, IA
01.2017

Skills

  • Problem solving
  • Attention to detail
  • Communication
  • Computer software and application knowledge

Timeline

Sales Representative

Verizon Wireless
01.2019 - 05.2019

Hostess

Ameristar Casino
03.2018 - Current

Cashier

Krispy Kreme
02.2016 - 08.2016

High School Diploma -

Denison Alternative High School

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