Summary
Overview
Work History
Education
Skills
Timeline
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Justice Bailey

Richmond,VA

Summary

Patient-focus Care Tech with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families.

Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

4
4
years of professional experience

Work History

Patient Care Technician

Vcu Health
08.2021 - Current
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Sales Associate

Office Max
06.2023 - Current
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Requires knowledge on fax machines, printers, computers, & furniture insurance.
  • Utilized upselling techniques to promote additional products and increase sales.

Restaurant Waitress

Olive Garden
11.2022 - 01.2023
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
  • Completed credit payments via card processing systems.
  • Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.

Food Runner

Top Golf
10.2019 - 10.2020
  • Greeted customers and provided outstanding customer service.
  • Maintained speed of service for food orders while minimizing errors and complaints.
  • Delivered correct food items to tables according to order documentation.
  • Collaborated well with other food runners to deliver orders accurately.
  • Cleaned and sanitized food preparation and serving areas.
  • Kept detailed knowledge of and followed all food safety guidelines.

Cashier

Dunkin Donuts
05.2021 - 08.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Addressed customer needs and made product recommendations to increase sales.

Education

Associate of Science - Medical Laboratory Technology

J. Sargeant Reynolds Community College
Richmond Va
12.2025

Certification - Clinical Medical Assistant

Brightpoint Community College
Chester, Va
07.2021

Skills

  • Excellent People Skills
  • Human Anatomy
  • IV Discontinuation
  • Reading Comprehension
  • Active Listening
  • Excellent People Skills
  • Sales and Marketing
  • Money Handling
  • Multitasking Strengths

Timeline

Sales Associate

Office Max
06.2023 - Current

Restaurant Waitress

Olive Garden
11.2022 - 01.2023

Patient Care Technician

Vcu Health
08.2021 - Current

Cashier

Dunkin Donuts
05.2021 - 08.2021

Food Runner

Top Golf
10.2019 - 10.2020

Associate of Science - Medical Laboratory Technology

J. Sargeant Reynolds Community College

Certification - Clinical Medical Assistant

Brightpoint Community College

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Justice Bailey