Justice Beasley
Pensacola,FL
Summary
Proven Insurance Specialist and Customer Service Representative with a track record of enhancing customer loyalty and streamlining claims processes. At Community Health Northwest Florida, developed procedures reducing claims processing time, demonstrating critical thinking and data entry expertise. Skilled in active listening, ensured high customer satisfaction levels across roles, notably at Navy Federal Credit Union.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Hill Kelly Dodge
Pensacola, FL
05.2024 - 08.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Navy Federal Credit Union
Pensacola, FL
01.2021 - 05.2024
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Insurance Specialist
Community Health Northwest Florida
Pensacola, FL
04.2017 - 01.2021
- Processed eligibility and benefits verification and authorization requests.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
Education
GED -
Booker T Washington High School
Pensacola, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Professional telephone demeanor
- Scheduling
- Appointment scheduling
- Live chat support
- Account management
Timeline
Customer Service Representative
Hill Kelly Dodge
05.2024 - 08.2025
Customer Service Representative
Navy Federal Credit Union
01.2021 - 05.2024
Insurance Specialist
Community Health Northwest Florida
04.2017 - 01.2021
GED -
Booker T Washington High School