Justice Bentzel
Phoenix,,Arizona
Summary
I am applying as a Senior Quality Assurance Analyst with a strong background in this field with over a decade of experience. I pride myself in pursuing and upholding optimal software testing procedures, with the ability to lead and adapt to new challenges. Able to work alongside other coworkers and disciplinary teams to identify and resolve bugs while enhancing product reliability.
Expertise in test planning and execution, coupled with both a strong analytical mind and communication skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Orvis
06.2025 - Current
- Provided exceptional customer service
- Educated customers on fishing skills and aquatic wildlife where applicable
- Resolved inquiries and concerns promptly
- Maintained a clean and organized store environment and always arrived with a professional attitude
Senior Quality Assurance Analyst
Blizzard Entertainment
04.2015 - 06.2025
- Led QA initiatives for multiple major game releases, enhancing product reliability and quality by a significant margin through comprehensive bug entry and documentation.
- Developed and executed comprehensive test plans, with the goal of launching streamlined, bug-free environments.
- Collaborated alongside other disciplinary teams to identify and resolve critical defects during development cycles.
- Authored onboarding skill builders within the QA department, in addition to one-on-one mentorship for new hires.
- Able to confidently relay updates on progress, test metrics and results in a clear manner to stakeholders; and lead meetings regarding these topics.
- Analyzed test results to provide actionable insights, and drive improvements in quality and user experience through written and verbal feedback.
Education
High School Diploma -
Sunnyslope High School
Phoenix, AZBachelor of Science - Wildlife Biology
Maricopa Community Colleges
Phoenix, AZ05-2028
Skills
- 10 years of industry experience, with years of Sr QA experience at a AAA game studio operating on a global scale
- Proficient with the use of testing tools like JIRA, Testrail, JQL and SQL
- Strengths in data analysis, documentation, test case design and execution
- Strong foundation and drive for identifying bugs and defects, and experience in tracking and updating issues
- Strong communication skills and ability to convey findings to other teams and stakeholders, to improve test planning and quality for future projects
- Participated in leadership roles in both small and large team environments
Certification
- International Software Testing Qualifications Board - Foundation Level (ISTQB - 2019)
- National Registry of Emergency Medical Technicians (2014)
Timeline
Retail Sales Associate
Orvis
06.2025 - Current
Senior Quality Assurance Analyst
Blizzard Entertainment
04.2015 - 06.2025
High School Diploma -
Sunnyslope High School
Bachelor of Science - Wildlife Biology
Maricopa Community Colleges