Justice Blankenship
Winona,MS
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Pharmacy Technician
Winona Drugs
Winona
07.2024 - Current
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Prepared prescription transfers to other pharmacies.
- Received payment from customers and processed credit card transactions when necessary.
- Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Prepacked bulk medicines, filled bottles with prescribed medications and typed and affixed labels.
- Performed regular medication audits to ensure compliance with regulatory standards.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Restocked shelves with new supplies of medications as needed.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
- Cleaned and maintained equipment or work areas according to prescribed methods.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Hotel Desk Clerk
Econo Lodge Hotel
Grenada, Mississippi
03.2022 - 06.2024
- Verified guest identification and credit card information for hotel check-in.
- Updated computer systems with new rates and packages when necessary.
- Communicated pertinent guest information to designated personnel within the organization.
- Greeted guests upon arrival, provided registration information and assigned room keys.
- Input and confirmed reservations for guests.
- Provided excellent customer service to ensure guest satisfaction.
- Kept records of room availability and guest accounts, manually or using computers.
- Assisted with the resolution of guest complaints in a professional manner.
- Coordinated shuttle services for guests to various locations around town.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Prepared basic food service by setting up continental breakfast or coffee and tea supplies.
- Verified customer credit to establish payment method for accommodations.
- Assisted guests at check-in, providing information on various services within hotel.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Arranged tours, taxis or restaurant reservations for customers.
- Advised housekeeping staff of rooms vacated and ready for cleaning.
- Reviewed accounts daily to ensure accuracy on charges and balances due.
- Responded promptly to telephone calls from guests seeking reservations or other information.
Customer Service Representative
Circle K / Little Caesar’s
Winona
10.2019 - 03.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Kept items warm until sold using heat lamps.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Assisted in loading and unloading food items from delivery trucks.
- Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
- Cooked menu items based on customer orders.
- Checked temperature of ovens prior to use to ensure optimal cooking temperatures.
- Packaged and bagged cooked food and prepared items.
- Cut vegetables and rolled out dough to prepare raw materials for cooking.
- Used grills, deep fryers and griddles to cook food.
- Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
- Modified standard recipes to address customer requests for substitutions or allergen concerns.
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Rotated stock items so that oldest product was used first.
- Stocked freezers and refrigerators to maintain adequate supply of ingredients and products.
- Used pizza cutter to slice whole pizzas according to customer size specifications.
Customer Service Representative
Tower Loan
Winona
02.2017 - 10.2019
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Supported sales team members to drive growth and development.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Conducted regular follow-up calls with customers after resolving their issues.
- Contacted customers about potential service upgrades, new services and account changes.
- Developed strong relationships with customers by providing personalized assistance and support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Prevented key account losses by researching discrepancies and correcting problems.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
Stock Manager
Tally’s Tobacco Mart
Vaiden, Mississippi
08.2015 - 10.2019
- Identified opportunities to reduce cost and improve productivity.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Coordinated with store manager on inventory purchases, updates and replacements.
- Monitored product import or export processes to verify compliance with regulatory or legal requirements.
- Identified obsolete or slow moving stock items and initiated appropriate action plans.
- Negotiated with carriers and warehouse operators for services and preferential rates.
- Designed and implemented tracking systems to optimize inventory control procedures.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Coordinated with suppliers regarding purchase orders, returns, credits, and invoices.
- Maintained accurate inventory accounts through good recordkeeping practices and regular counts.
- Checked in and posted orders from hubs and vendors.
- Maintained accurate inventory records and monitored stock levels.
Waitress
Woody’s Old Town Grill
Winona, Mississippi
08.2014 - 08.2015
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Presented food and beverages to guests at tables.
- Communicated daily specials to customers.
- Enforced safety guidelines for employees and patrons of the restaurant.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Performed basic math calculations when computing bills for customers' meals.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Assisted in seating guests at tables or booths.
- Prepared checks accurately and processed payments promptly.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Provided accurate change for cash transactions using a cash register system.
Education
High School Diploma -
Winona Secondary School
Winona, Mississippi 05-2014
Skills
- FDA compliance
- Insurance reconciliation
- Drug safety
- Billing support
- Proper labeling
- Patient confidentiality
- Medicare and medicaid process
- Resolving customer issues
- Updating medication histories
- HIPAA
Timeline
Pharmacy Technician
Winona Drugs
07.2024 - Current
Hotel Desk Clerk
Econo Lodge Hotel
03.2022 - 06.2024
Customer Service Representative
Circle K / Little Caesar’s
10.2019 - 03.2022
Customer Service Representative
Tower Loan
02.2017 - 10.2019
Stock Manager
Tally’s Tobacco Mart
08.2015 - 10.2019
Waitress
Woody’s Old Town Grill
08.2014 - 08.2015
High School Diploma -
Winona Secondary School