Valerie Shrum
Iowa Park
Summary
Seasoned pharmacy technician with several years of experience and strong leadership skills. Well-versed in all aspects of pharmacy operation. Expert in filling prescriptions within fast-paced, high-volume settings.
Overview
24
24
years of professional experience
1
1
year of post-secondary education
Work History
Pharmacy Technician
United Supermarkets
Wichita Falls
10.2014 - Current
- Dispensed medications accurately to customers and healthcare providers.
- Assisted pharmacists in preparing and labeling prescription medications.
- Managed inventory levels, ensuring stock availability of pharmaceuticals.
- Provided exceptional customer service by answering inquiries promptly.
- Maintained a clean and organized work environment for safety compliance.
- Collaborated with team members to improve workflow efficiency daily.
- Trained new staff on pharmacy protocols and procedures effectively.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Restocked shelves with new supplies of medications as needed.
- Assisted in training new employees on pharmacy procedures.
- Organized work areas so that everything was easily accessible when needed.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Interpreted and processed medication orders under supervision of pharmacist.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
- Maintained pharmacological practices by checking drug inventory, stocking medications and monitoring supplies.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Transmitted claims to insurance companies for payment and reconciled EOBs.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided education materials about medications to patients upon request.
- Leveraged database to confirm validity of prescriptions, patient data and drug side effects.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Provided exceptional customer service, addressing patient questions and concerns with empathy.
- Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.
- Monitored prescription refill requests and communicated with patients regarding their status.
- Prepared compound medications under the supervision of a licensed pharmacist.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
- Enhanced pharmacy efficiency by developing and implementing organizational systems.
- Implemented and followed pharmacy protocols for medication disposal and waste management.
- Participated in continuing education and training to stay current with pharmacy practices and technology.
- Answered telephones to respond to questions or requests.
- Operated cash registers to accept payments from customers.
- Ordered, labeled and counted stock of medications and entered inventory data into computer.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Maintained proper storage and security conditions for drugs.
- Received and stored incoming supplies and informed supervisors of stock needs and shortages.
- Established or maintained medications and other patient profiles.
Pharmacy Technician
CVS Pharmacy
Wichita Falls
01.2002 - 10.2014
- Dispensed medications accurately to customers and healthcare providers.
- Assisted pharmacists in preparing and labeling prescription medications.
- Managed inventory levels, ensuring stock availability of pharmaceuticals.
Education
Cpht - Pharmacy Technician
Vernon College
Wichita Falls, TX 01.2001 - 09.2001
Skills
- Medication dispensing
- Inventory management
- Prescription verification
- Pharmaceutical compounding
- Electronic record keeping
- Customer service
- Insurance claim processing
- Team collaboration
- Workflow optimization
- Safety compliance
- Effective communication
- Problem solving
- Staff training
- Continuous education
- Data entry
- Receiving incoming supplies
- Attendance oversight
- Problem-solving skills
- Order verification
- Record preparation
- FDA drug safety guidelines
- Point of sale systems proficiency
- Pharmacy software proficiency
- Staff development
- Proper labeling procedures
- Healthcare regulations
- Manual and automated medication dispensing
- Dosage form preparation
- Billing support
- New hire onboarding
- Verifying orders
- Drug utilization review
- Labeling accuracy
- Supply restocking
- Interpreting and processing medication orders
- Pharmacy operations
- Pharmaceutical calculations
- Pharmacy law compliance
- Pharmacy and customer records management
- Drug monitoring
- Prescription filling
- Interpreting orders
- Operations support
- Patient confidentiality
- Drug interaction awareness
- Patient education and counseling
- Insurance billing
- Pharmacy ethics
- Drug inventory control
- Compounding techniques
- Updating medication histories
- Medication labels
- FDA compliance
- Secure storage of medications
- Medicare and medicaid process
- Medication therapy management
- Prescription interpretation
- Proper labeling
- Supporting pharmacy operations
- Medication storage procedures
- Advanced math skills
- Processing payments
- Drug inventory management
- Drug classification
- Resolving customer issues
- Regulatory compliance
- FDA and HIPAA compliance
- HIPAA
- Insurance verification
- OTC recommendations
- Stocking shelves
- Labeling prescriptions
- Answering customer questions
- Ordering and stocking medications
- Insurance reconciliation
Accomplishments
- I have gotten recognized for going above and beyond on the mtm platforms we use to make sure patients are taking their medicine and are filling them on time.
Timeline
Pharmacy Technician
United Supermarkets
10.2014 - Current
Pharmacy Technician
CVS Pharmacy
01.2002 - 10.2014
Cpht - Pharmacy Technician
Vernon College
01.2001 - 09.2001