Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Justice Hughes

Odessa,Florida

Summary

Dynamic leader, adept in customer service and time management. Excelled in enhancing customer satisfaction and operational efficiency through effective multitasking and organizational skills. Demonstrated expertise in conflict resolution and inventory control, significantly improving team performance and customer loyalty.

Offering excellent interpersonal abilities and keen willingness to learn and grow in customer service environment. Delivers understanding of booking systems and customer service techniques critical to this field. .

Overview

13
13
years of professional experience

Work History

Shift Lead

Walgreens
11.2021 - Current
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Customer Service Associate

Walgreens
10.2021 - 11.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Assisted customers in navigating company's products and services, enhancing their overall experience.
  • Resolved customer complaints, leading to noticeable improvement in customer satisfaction scores.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Ramp Associate

Amazon Air Hub
04.2021 - 07.2021
  • Safely lift, load, unload and transport baggage, mail, and cargo from aircraft to airport
  • Maintain on-time connections by guiding aircraft to and from gate positions
  • Protect baggage and other equipment from damage, loss and weather conditions
  • Adhere to safety guidelines and maintain safe working conditions for yourself and others
  • Communicate with managers and lead agents to manage daily schedules
  • Report equipment problems and breakdowns to facilitate fast repairs

Clerk

QuikTrip
03.2021 - 04.2021
  • Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
  • Provided accurate cash handling and timely transactions, ensuring smooth operations at the register.
  • Managed inventory and restocked shelves as needed to maintain adequate product availability.
  • Delivered exemplary customer service and warmly greeted guests.
  • Completed end-of-shift paperwork accurately and promptly for seamless handoff between shifts.

Manager

Maggio's
07.2012 - 02.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.

Education

No Degree - Social Work

Northwestern State University of Louisiana
Natchitoches, LA

Skills

  • Customer service focus
  • Time management
  • Organizational skills
  • Multitasking Abilities
  • Active listening
  • Attention to detail
  • Task prioritization

Interests

  • Gardening
  • Cooking
  • Animal Care
  • Reading
  • Crafting and DIY Projects


Timeline

Shift Lead

Walgreens
11.2021 - Current

Customer Service Associate

Walgreens
10.2021 - 11.2021

Ramp Associate

Amazon Air Hub
04.2021 - 07.2021

Clerk

QuikTrip
03.2021 - 04.2021

Manager

Maggio's
07.2012 - 02.2021

No Degree - Social Work

Northwestern State University of Louisiana

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Justice Hughes