Justice-Monique Cervantez
Hanford,CA
Summary
Reliable and customer focused professional with high volume retail, hospitality and service environments. Proven ability to manage transactions, maintain accurate records, resolve customer concerns, and deliver consistent, high quality service under pressure. Strong communication skills attention to detail, and a team oriented mindset.
Experienced with POS system, cash handling, inventory support, and policy compliance.
Overview
8
8
years of professional experience
Work History
AutoZone Auto Parts
Diy Auto Repair
09.2020 - Current
- Manage commercial and retail customer accounts, including open orders, invoices, return, and payment
- Deliver excellent customer service in person and over the phone to maintain report business
- Process transaction, returns, and product lookups using POS and computer skill systems
- Assist with onboarding and training new employees on customer service standards
- Maintain organized shelves, accurate inventory and planogram compliance
- Multitask efficiently in a fast paced, customer driven environment
Tachi Palace Casino
Food Beverage
Lemoore, CA
09.2017 - 04.2018
- Provided high quality customer service in a busy casino and resort environment
- Maintained clean, stocked, and organized dining and services areas
- Addressed guest questions and resolved complaints professionally
- Collaborated with kitchen and bar teams t ensure accurate and timely service
Education
High School Diploma -
Lemoore High School
Skills
- Customer Service & Guest Relations
- Cash Handling & POS Systems
- Ordering Processing & Inventory Support
- Complaint Resolution
- Phone & In Person Communication
- Team leader
- Time Management
- Attention to Detail
Timeline
AutoZone Auto Parts
Diy Auto Repair
09.2020 - Current
Tachi Palace Casino
Food Beverage
09.2017 - 04.2018
High School Diploma -
Lemoore High School