Hi, I’m
Salena Adkins
Petersburg ,VA
Summary
Highly accomplished Warehouse Manager and Customer Service leader with extensive experience driving operational excellence, team performance, and customer satisfaction in fast-paced, high-volume environments. Expertise in end-to-end warehouse operations including inventory control, logistics coordination, shipping and receiving, workforce scheduling, and safety compliance, paired with advanced customer service skills focused on relationship building, issue resolution, and service recovery. Proven ability to lead, train, and motivate teams to exceed productivity goals while maintaining accuracy and service standards.
Key achievements include improving inventory accuracy by 20%, reducing order fulfillment errors by 18%, accelerating shipping turnaround times by 15%, and increasing team productivity by 25% through workflow optimization and targeted training initiatives. Recognized for resolving complex customer concerns with a 95%+ satisfaction rate, strengthening client retention, and implementing process improvements that reduced operational costs and enhanced efficiency. Known for strong leadership, data-driven decision-making, and the ability to seamlessly balance logistics performance with a customer-first mindset that supports revenue growth and long-term business success.
Overview
2026
years of professional experience
Work History
Teleperformance USARichmond, VA
Auto Insurance Agent
06.2023 - 01.2026
Job overview
- Evaluated customer needs and delivered tailored insurance solutions.
- Cultivated and sustained relationships with existing customers to enhance satisfaction and drive renewals.
- Executed comprehensive policy reviews to identify coverage gaps and recommend additional options.
- Monitored and enforced compliance with state regulations governing auto insurance policies.
- Clarified coverage exclusions, limits, and policy provisions through detailed explanations.
- Managed processing of applications, endorsements, cancellations, reinstatements, audits, and renewals with precision.
- Investigated customer inquiries regarding billing discrepancies and coverage questions.
- Assisted in utilizing an automated system for rating plans. Supported generation of proposals and issuance of policies. Aided in tracking payments effectively.
- Resolved customer inquiries and delivered precise information regarding products and services.
- Delivered exceptional customer service to effectively resolve complaints and enhance customer satisfaction.
- Facilitated cross-departmental collaboration to resolve complex issues and deliver effective solutions.
- Enhanced customer satisfaction through effective problem resolution and expert service delivery.
AmazonRichmond, VA
Warehouse Manager
12.2021 - 01.2023
Job overview
- Oversaw receipt, storage, and dispatch operations within warehouse to ensure efficient inventory management.
- Guaranteed precise and prompt fulfillment of all orders.
- Optimized inventory tracking and record maintenance using management software.
- Formulated and implemented strategies to enhance workflow processes.
- Oversaw staff performance evaluations, pinpointed improvement areas, and delivered targeted training sessions.
- Facilitated recruitment, hiring, onboarding, and management of warehouse personnel.
- Addressed customer complaints regarding product quality and delivery issues.
- Executed periodic audits of warehouse environment to ensure safety and compliance standards.
- Developed and implemented procedures for safe receipt, storage, and handling of hazardous materials.
- Optimized warehouse layout to enhance space utilization and facilitate high-volume traffic flow.
- Managed inventory control for incoming and outgoing materials using physical counts and bar-code systems.
- Executed forklift operations to efficiently manage overhead space utilization.
- Led comprehensive training sessions on material handling processes, ensuring efficient operations.
- Enhanced productivity by implementing cross-training initiatives and delivering comprehensive training programs for existing staff and new hires.
- Analyzed operational processes to identify cost reduction and productivity enhancement opportunities.
AmazonRichmond, VA
Warehouse Worker
01.2020 - 12.2021
Job overview
- Oversaw stock level management to ensure compliance with company policies.
- Monitored and managed incoming inventory shipments to ensure accurate tracking.
- Optimized warehouse layout to enhance product storage efficiency.
- Executed loading and unloading operations for trucks utilizing hand trucks, pallet jacks, and forklifts.
- Executed order assembly in alignment with customer specifications.
- Managed operation of scanners, computers, and equipment to ensure accurate order tracking.
- Executed careful packaging of items utilizing protective materials such as bubble wrap and foam sheets.
- Executed cycle counts to ensure precision in inventory records.
- Conducted thorough inspections of damaged goods prior to disposal or vendor return.
- Oversaw hazardous waste removal operations in compliance with government regulations.
- Managed processing of returns for defective merchandise to ensure customer satisfaction.
- Maintained organization of shelves, workstations, and pallet areas to ensure a safe work environment.
Tyler’s RetreatChester, VA
CNA
04.2018 - 01.2021
Job overview
- Facilitated activities of daily living, including bathing, dressing, and grooming.
- Facilitated patient ambulation and transfers utilizing proper body mechanics.
- Executed vital sign assessments, including blood pressure and temperature measurements.
- Recorded patient care services through meticulous charting in designated areas.
- Documented and communicated changes in patient conditions to registered nurse or physician.
- Addressed patient call lights promptly and managed requests with professionalism.
- Monitored patients for physical and emotional changes, ensuring timely reporting of findings to medical staff.
- Facilitated range of motion exercises and rehabilitative activities in accordance with physician directives.
- Ensured cleanliness and safety of patient environment by strictly following infection control policies and procedures.
- Oversaw food intake and output tracking in accordance with nursing staff directives.
- Facilitated emotional support for family members during challenging periods.
- Empowered patients through education on self-care techniques to enhance independence.
- Monitored adherence to HIPAA regulations to safeguard information confidentiality.
- Facilitated transportation of residents within facility to ensure mobility and access to services.
- Assisted individuals with daily living activities including personal hygiene, feeding, and mobility support.
- Facilitated patient grooming routines, including shaving, bathing, and oral hygiene practices.
HootersChester, VA
Waitress/Hostess
2016 - 01.2018
Job overview
- Executed high-energy, detail-oriented guest service in fast-paced, high-volume dining environment.
- Cultivated positive first impressions by professionally greeting guests and managing seating arrangements.
- Showcased extensive menu expertise to deliver tailored recommendations and effectively upsell food and beverage selections.
- Oversaw multi-table sections, ensuring timely service delivery and high-quality guest experiences.
- Cultivated strong relationships with guests to drive repeat business and enhance customer loyalty.
- Executed point-of-sale transactions, ensuring precise cash reconciliation and payment processing.
- Addressed guest concerns with composure and professionalism to uphold brand reputation.
- Facilitated coordination of front-of-house operations during peak shifts to optimize service efficiency.
- Facilitated training and mentorship for new team members on service standards, company policies, and POS systems.
- Ensured strict compliance with food safety sanitation and alcohol service standards.
- Maintained rigorous standards of cleanliness, organization, and professional appearance.
Education
George Wythe High SchoolRichmond, VA
High School Diploma
06-2016
University Overview
- Honor Roll 2012-2016
- 3.8 GPA
- Ranked in Top 10 % of class
Skills
Customer Service & Guest Relations
Team Leadership & Shift Management
Staff Training, Coaching & Performance Development
Front-of-House Operations Oversight
Conflict Resolution & Customer De-escalation
Cash Handling, Reconciliation & Payment Processing
POS Systems Operation & Troubleshooting
Sales Growth & Upselling Strategies
Data Entry & Database Management
Inventory Control & Cycle Counting
Warehouse Operations & Distribution Management
Shipping, Receiving & Logistics Coordination
Order Fulfillment & Quality Assurance
Workforce Scheduling & Labor Management
KPI Monitoring & Productivity Tracking
Supply Chain Coordination
OSHA Safety Compliance & Workplace Safety Standards
Equipment Operation (Pallet Jacks, RF Scanners, etc)
Loss Prevention & Shrink Reduction
Vendor Communication & Receiving Documentation
Process Improvement & Workflow Optimization
Microsoft Office (Word, Excel, Outlook)
Time Management & Multitasking
Strong Communication & Cross-Functional Team Collaboration
Attention to Detail & Operational Accuracy
Timeline
Auto Insurance Agent
Teleperformance USA
06.2023 - 01.2026
Warehouse Manager
Amazon
12.2021 - 01.2023
Warehouse Worker
Amazon
01.2020 - 12.2021
CNA
Tyler’s Retreat
04.2018 - 01.2021
Waitress/Hostess
Hooters
2016 - 01.2018
George Wythe High School
High School Diploma