Justice Ricketts
Sawyer,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Host
Applebee's Grill + Bar
Benton Harbor, MI
10.2023 - 03.2024
- Provided excellent customer service by anticipating customer needs.
- Greeted guests upon arrival and provided them with menus.
- Inspected dining areas for any damages or defects.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Checked identification for guests who appeared under age 21.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Wine Consultant/Third Key Holder
St. Julian
Union Pier, MI
03.2020 - 07.2023
- Assisted customers in selecting wines by providing information about flavors profiles or characteristics of different varieties or regions.
- Ensured compliance with all applicable regulations related to alcohol consumption.
- Conducted tastings with customers to determine their preferences and recommend wines accordingly.
- Cultivated relationships with key clients in order to increase repeat business opportunities.
- Troubleshot customer complaints related to quality issues or incorrect orders promptly and professionally.
- Provided advice on food pairings with various types of wines.
- Used Point of Sale register system to complete transactions.
- Counted and balanced registers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Server
Applebee's Grill + Bar
Benton Harbor, MI
03.2017 - 02.2019
- Ensured that each guest was served courteously, quickly, and efficiently.
- Provided excellent customer service to ensure satisfaction.
- Followed health safety guidelines when preparing and serving food products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Accurately recorded orders on cash register and point-of-sale system.
- Assisted in training new servers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Cleaner
B. Clean
Benton Harbor, MI
06.2014 - 01.2017
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Scrubbed walls to remove scuff marks or stains.
- Transported trash bags to designated disposal areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
Education
Associate of Applied Science - Esports Production
Lake Michigan College
Benton Harbor, MI05-2025
High School Diploma -
Lakeshore High School
Stevensville, MI05-2016
Skills
- Adaptable to change
- Team player mentality
- Cash Handling
- Strong Work Ethic
- Cleanliness standards
- Order Management
- Order Accuracy
- Exceptional customer service
- Multitasking
Languages
English
Full Professional
Timeline
Host
Applebee's Grill + Bar
10.2023 - 03.2024
Wine Consultant/Third Key Holder
St. Julian
03.2020 - 07.2023
Server
Applebee's Grill + Bar
03.2017 - 02.2019
Cleaner
B. Clean
06.2014 - 01.2017
Associate of Applied Science - Esports Production
Lake Michigan College
High School Diploma -
Lakeshore High School
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