Justice Thomas
Williamsburg,VA
Summary
History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth. Proficient team leader with in-depth understanding of the principles of health and wellness, as well as proven program management abilities. Highly organized and systematic with an in-depth understanding of best practices, standards and compliance requirements of the field.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Wellness Coordinator
The Joint Chiropractic
01.2022 - 03.2023
- Maximized program enrollment through effective outreach events, cold calling strategies, membership incentives and referrals programs.
- Collected and tracked information about participation and outcomes of individual programs.
- Organized schedules for comprehensive group fitness programs.
- Built productive relationships with vendors and on-site providers.
- Educated staff on new fitness industry developments and provided effective health and fitness solutions to clients.
- Coordinated marketing efforts to promote fitness and wellness programs.
- Collaborated with health and wellness professionals to create and execute events, seminars and workshops on various topics.
Patient Care Coordinator
Pivot Physical Theraphy
01.2020 - 08.2020
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
- Delivered excellent patient experiences and direct care.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Provided support and guidance to patients and families to navigate healthcare systems.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Sales Associate
VF Outlet
01.2019 - 04.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Automated Logistical Specialist (92A)
Army National Guard VA
02.2015 - 07.2018
- Created and maintained records, which included stock lists, inventory and material counts.
- Unloaded incoming supplies, equipment and materials and stored items proper areas of warehouse.
- Established operations procedures and complied with military policies.
- Organized material distribution and transportation logistics in accordance with executive direction.
- Reviewed incoming materials for accuracy against bills of contract, purchase orders and shipping documentation.
- Completed work orders and recorded supply readiness. Created and disbursed dispatch schedules to executive leaders and stakeholders.
Education
Bachelor of Science - Healthcare Administration
Purdue University
West Lafayette, IN01.2025
Relevant Coursework Completed: Medical - Billing And Coding Certification
Purdue University
West Lafayette, IN08.2023
Skills
- Internal Communications
- Medical Terminology
- Verbal and Written Communication
- Medical Histories and Vital Statistics
- Marketing Expertise
- Client Relations Skills
- Account Changes
- Clerical Support
Certification
- PCA - Personal Care Aide
Softball, Painting, Poetry
I loved playing softball in high school and I currently play with friends and family from time to time. Painting is a great way to relax for me, I love painting in my free time. Poetry is a great therapeutic exercise, it allows you to express your feelings and emotions and that is always great for your mental health.
Timeline
Wellness Coordinator
The Joint Chiropractic
01.2022 - 03.2023
Patient Care Coordinator
Pivot Physical Theraphy
01.2020 - 08.2020
Sales Associate
VF Outlet
01.2019 - 04.2020
Automated Logistical Specialist (92A)
Army National Guard VA
02.2015 - 07.2018
Bachelor of Science - Healthcare Administration
Purdue University
Relevant Coursework Completed: Medical - Billing And Coding Certification
Purdue University
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