Micaela VanDeuren
Seymour,WI
Summary
History of working well in fast-paced health-related settings to provide diverse and useful services targeted on specific needs. Proficient in tracking, analyzing and reporting on progress, as well as implementing enhancements to drive growth.
Overview
6
6
years of professional experience
Work History
Wellness Coordinator
Denmark Senior Living
346 Scandinavian Court Denmark, Wi 54208
11.2020 - 08.2023
- Helped clients set and achieve health and wellness goals.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
- Developed and maintained courteous and effective working relationships.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Conducted needs assessments or surveys to determine interest in or satisfaction of residents at facility.
- Monitored budget and expenditures, keeping facility within budget.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
Customer Service Representative
Humana
Green Bay
08.2019 - 11.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
CNA
Good Shepherd Services
Seymour, WI
07.2017 - 08.2019
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Transported patients between rooms and appointments or testing locations.
Education
Associate Degree In Nursing - Nursing
Rasmussen University
Green Bay, WIHigh School Diploma -
De Pere High School
De Pere, WI06.2016
Skills
- Customer Interaction
- Customer Inquiries
- Complex Problem-Solving
- Customer Service Process Improvement
- Internal Communications
Timeline
Wellness Coordinator
Denmark Senior Living
11.2020 - 08.2023
Customer Service Representative
Humana
08.2019 - 11.2020
CNA
Good Shepherd Services
07.2017 - 08.2019
Associate Degree In Nursing - Nursing
Rasmussen University
High School Diploma -
De Pere High School