Justice Williams
Tukwila,WA
Summary
Versatile team member offering over nine (9) years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
Work History
Merchandising Associate
Lowes Home Improvement Stores
05.2022 - 07.2024
- Worked closely with individual customers to identify unique needs and supply appropriate products.
- Monitored inventory changes and ordered replenishments for stock to support customer demand.
- Reported potential conflicts or issues to maximize sales and reduce shrink.
- Maintained integrity of units and accuracy of pricing to minimize waste.
- Worked closely with managers, suppliers and buyers to stock retail locations.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences.
- Provided positive shopping experience, employing conflict resolution skills when problems arose.
- Verified products appeared at correct locations in proper quantities.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Loader
Lowes Home Improvement Stores
05.2019 - 05.2022
- Operated power jacks and forklifts to maneuver products onto load trailers and trucks.
- Checked accuracy of product packaging and labeling, rectifying any issues.
- Developed and maintained relationships with customers and vendors to secure repeat orders.
- Assisted in organizing and stocking products in warehouse.
- Followed all safety and security protocols to minimize risk of injury.
- Collaborated with team members to maintain efficient workflow.
- Trained and assisted [5] five new team members in technical, physical and interpersonal aspects of job.
- Performed general support clean-up duties and maintained clean work area by using high-pressure water systems, backhoes, and skid-steers.
- Loaded and unloaded pallets quickly and safely, managing work load priorities.
- Interacted professionally and regularly with customers, operators, supervisors and other personnel and enhanced business success.
- Orchestrated merchandise flow to selling floor or stock, performed recurring cycle counts and audited targeted inventory.
- Resolved customer complaints quickly and professionally to provide quality customer service.
- Monitored product for quality assurance, raising any issues with managers.
Customer Service Associate
Value Village
09.2015 - 05.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Managed timely and effective replacement of damaged or missing products.
- Reported vandalism or other damage to property to supervisor.
- Kept building spaces premises clean inside and outside.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Reported damages and hazardous conditions to management for further action.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Education
High School Diploma -
Foster High School
Tukwila, WA06.2015
Skills
- Stock replenishment
- Store maintenance
- Pricing and shelf labeling
- Reliable and punctual
- Friendly and outgoing
- Maintaining stock levels
- Product Merchandising
- Customer Service
- Order Picking
Timeline
Merchandising Associate
Lowes Home Improvement Stores
05.2022 - 07.2024
Loader
Lowes Home Improvement Stores
05.2019 - 05.2022
Customer Service Associate
Value Village
09.2015 - 05.2019
High School Diploma -
Foster High School
Similar Profiles
Carson BroomeCarson Broome
Sales Associate at Lowes Home Improvement StoresSales Associate at Lowes Home Improvement Stores
Ethan JohnsonEthan Johnson
ProLoader at Lowes Home Improvement StoresProLoader at Lowes Home Improvement Stores
Kodi MurryKodi Murry
Head Cashier at Lowes Home Improvement StoresHead Cashier at Lowes Home Improvement Stores