Justice Wright
Wichita
Summary
Seasoned and dedicated customer service representative with extensive experience with the United States Post Office. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with customers and coworkers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for meeting goals. Background includes strong history in related work.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
United States Post Office
Wichita
01.2019 - Current
- Updated databases with new and modified customer data.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Delivered customer support to high call load each shift.
- Built sustainable relationships of trust through open communication with customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
PSE Clerk
United States Post Office
Wichita
12.2016 - 01.2019
- Sold stamps and money orders to customers at the window
- Sorted packages and flats for carriers
- Operated mail processing equipment and manually sorted mail at the GMF
- Provided customer service support to clients over the phone, via email or in person.
Education
High School Diploma -
High School Diploma
Wichita, KS05-2014
Skills
- Problem resolution
- Communication skills
- Attention to detail
- Time management
- Active listening
- Issue escalation
- Adaptability
- Empathy and patience
- Punctuality and reliability
References
References available upon request.
Timeline
Customer Care Representative
United States Post Office
01.2019 - Current
PSE Clerk
United States Post Office
12.2016 - 01.2019
High School Diploma -
High School Diploma