Justin A. Barbour
Chester,VA
Summary
Experienced in customer relations, regional cabling, and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities.
Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet, and data entry.
Overview
5
5
years of professional experience
Work History
ISP Cable Technician/Buildout Worker
IES Communications
06.2024 - Current
- Prepare construction sites by clearing away debris and hazardous materials.
- Perform demolition tasks using a variety of tools such as sledgehammer, saws, and drills. Maintain environment by removing debris from job site.
- Also pulls cables through multiple rooms using scissor lifts or ladders to perform the task as safe as possible.
- label and pull cords and lay them out throughout the building neatly in a specific order high attention to detail
- splice cables
- Use lifts and ladders to complete basket trays and other elevated work.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
Data Analyst/Payment Processor
Paymerang
09.2023 - Current
- Collaborated with other departments to ensure data accuracy and integrity
- Developed and maintained databases to store, track and analyze customer data
- Made out calls to vendors also collecting data and ensuring the customer is feeling valued as I make sure to handle any issue or payment they had an issue with
Logistics Specialist/ Customer Advocate
Carvana
01.2022 - 03.2023
- Tracked the number of vehicles that were delivered to the lot on a daily basis, accurately recorded vehicle data to verify authenticity of the vehicle, accurately accounted for inventory levels, worked as a customer service advocate, taking incoming calls to assist customers with any concerns regarding their vehicle, met daily benchmark assigned daily by management, assisted with vehicle maintenance, worked within a team environment to ensure fleet of vehicles were properly maintained
- Monitored shipment progress using automated systems such as tracking software or GPS technology
- Coordinated transportation services including scheduling pick-ups and deliveries, tracking shipments, negotiating rates, and ensuring on-time delivery of goods
Customer Service/ Sales
T-Mobile
03.2020 - 01.2023
- Provided great customer service daily helping any issues a customer was dealing with, with their phones while also completing my weekly benchmark for sales and trying to push to help the company
- As well as answer inbound calls helping customers with their phone plans and coordinating them to the closest store that could help assist
- Successfully handled customer inquiries and resolved customer complaints in a professional manner
- Resolved difficult customer service issues in an effective and timely manner
Education
Bachelor of Science - Information And Communication Technology
Virginia Union University
Richmond, VA06-2027
Associate of Science - Computer Science
John Tyler Community College
Chester, VA06-2025
Skills
- Cable arrangements
- Device configuration
- Cabling layouts
- Cable installation
Timeline
ISP Cable Technician/Buildout Worker
IES Communications
06.2024 - Current
Data Analyst/Payment Processor
Paymerang
09.2023 - Current
Logistics Specialist/ Customer Advocate
Carvana
01.2022 - 03.2023
Customer Service/ Sales
T-Mobile
03.2020 - 01.2023
Bachelor of Science - Information And Communication Technology
Virginia Union University
Associate of Science - Computer Science
John Tyler Community College
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