Justin Ackhavong
Shawnee,KS
Summary
Results-driven customer service representative skilled in critical thinking and effective communication. Experienced in managing high-value orders and ensuring accuracy in customer accounts, ready to contribute to team success and client satisfaction.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
FANTECH
Lenexa, KS
03.2021 - Current
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Facilitated processing of high-value orders ranging from $100k to $200k. Supported order entry tasks to maintain accurate records and timely fulfillment.
- Focused on optimizing order processing efficiency to attain leading status by month-end assessments.
- Enhanced team morale by actively acknowledging and celebrating colleagues' successes and efforts.
- Identified and resolved discrepancies and errors in customer accounts.
Cashier
MK Hair & Nails
Kansas City, KS
05.2016 - 08.2017
- Processed customer transactions accurately using point-of-sale systems.
- Managed cash drawer, ensuring balanced registers at end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Managed front end maintenance to uphold a tidy and organized environment for customers and staff.
Education
High School Diploma -
Mill Vallet High School
Shawnee, KSSkills
- Data entry
- Critical thinking
- Computer proficiency
- Order processing
- Microsoft outlook
- Relationship building
- Problem resolution
- Customer relations
Timeline
Customer Service Representative
FANTECH
03.2021 - Current
Cashier
MK Hair & Nails
05.2016 - 08.2017
High School Diploma -
Mill Vallet High School