Justin Alexander
Houston
Summary
My objective is to obtain a position within a company that values not only the customer but the employees as well. A position that will challenge me as well as assist with growth in myself and the company. Also a position that will allow me to showcase the knowledge obtained in my previous trainings and endeavors.
Overview
8
8
years of professional experience
Work History
Customer Experience Representative
Other World Computing
Woodstock
01.2022 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Updated databases with new and modified customer data.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Delivered remote Tier 1 IT support for hardware and some software to customers.
- Maintained up-to-date case documentation for future reference.
- Stayed abreast of latest software/hardware developments to enhance job knowledge.
Sales Mentor
Conduent Business Services
Houston
05.2019 - 11.2021
- Remote- Sales, Customer Service & Chat
- Handle incoming product or service inquiries
- Address customers courteously using suitable methods of problem solving
- Utilized automated systems to log and retrieve information
- Investigated and researched issues to determine a root cause.
- Identified customer needs by asking questions and advising on best solutions.
Sales Consultant
Sprint
Tomball
06.2018 - 11.2018
- Assist customers by process payments requests
- Followed a checklist to complete retail store opening/closing
- Promoted benefits of in store credits and or customer loyalty perks to encourage repeat business
- Keep up-to-date on knowledge of all different levels of mobile devices
Education
High School Diploma -
James Madison High School
08.2019
Skills
- Computer proficiency
- Tech savvy
- Sales experience
- Chat experience
- Mentorship experience
- Leadership experience
- Communication Skills
- People Skills
- Problem-solving abilities
Timeline
Customer Experience Representative
Other World Computing
01.2022 - Current
Sales Mentor
Conduent Business Services
05.2019 - 11.2021
Sales Consultant
Sprint
06.2018 - 11.2018
High School Diploma -
James Madison High School