Justin Anderson

• As branch manager for Suburban Propane I am responsible for the
  financial, growth, compliance, and customer satisfaction goals set
  for my CSC that create a positive impact on the Company. I am
  responsible for planning and supervising the day-to-day operations
  of the CSC.
• Responsibilities:
• Manage all aspects of the CSC's profit and expense activity which
  includes sales, inventory, fleet, staffing and customer acquisition and retention
• Manage the CSC staff which includes interviewing, hiring, coaching,
  training and managing performance
• Monitor and assure compliance in areas including safety,
  health/environmental, human resources and financial/ ethical
  considerations
• Ensure all customer interaction and service is performed in a manner
  which consistently meets or exceeds customer expectations to
  support customer acquisition and retention

JOB SUMMARY

As a Site Operations Manager I am responsible for leading all operations out of my office. My responsibilities are meeting all of my individual office KPIs on a regular basis including cycle time, customer care, financials, and safety. I am the first responder to issues reported by business partners and customers. I am responsible for maximizing my locations profit contribution by establishing and accomplishing business objectives as set by the executive team.

DAILY FUNCTIONS:

*Oversee Product Review entered/scheduled/complete reports
*Review status of aging report
*Review pending reports
*Recruiting, background screening, hiring new employees
*Manage inventory
*Performance reviews on a quarterly basis
*Audit 3 F&I roles each week
*Optimize scheduling capacity
*Review schedule each day to determine if adjustments are needed for the next day
*Build relationships with partners
*Visits partners in my market on a regular basis
*Manage the safety of my office
*Complete safety audits on a weekly basis
*Repair any items found during safety inspections completed by Regulatory Compliance Team
*Maintain relationships, addressing issues with expediency *Immediately follow-up on care tickets, including detailed notes in the CRM

With this business I personally overseen all operations from background screening, hiring and managing employees. I handled all advertising, phone calls, and dealt with customers directly.