Justin Avery Smith
Chicago,USA
Summary
Application Support and IT Operations professional with experience supporting in‑house MES platforms, manufacturing workflows, and enterprise systems. Proven in L2/L3 incident resolution, ITIL processes, and collaborating across production, IT, and business teams in fast‑paced, regulated environments. Focused on system stability, continuous improvement, and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst
Northwestern Memorial Hospital
Chicago, IL
03.2024 - Current
- Provided Tier 2 remote and on-site support using Bomgar, resolving OS, application, and access issues to enhance user experience
- Managed full device lifecycle: imaged, deployed, replaced, and decommissioned devices to ensure operational readiness
- Troubleshot software installs, permissions, and configurations via UNC paths and enterprise shares
- Ensured endpoint standardization and compliance, maintaining workflow consistency in regulated healthcare environment
- Partnered with clinical and IT teams to minimize downtime and maintain operational continuity
Field Technician
Creative Technology Solutions
Skokie, IL
12.2022 - 12.2023
- Executed end-to-end IT deployments for nursing homes nationwide, ensuring compliance with healthcare regulations
- Configured and installed laptops, access points, firewalls, MDFs, and network cabling to establish reliable connectivity
- Conducted on-site troubleshooting for hardware, OS, and network issues, minimizing downtime and restoring service quickly
- Performed system provisioning, connectivity validation, and post-deployment testing
- Documented site layouts, network diagrams, and deployment workflows using Visio
Information Technology Support Administrator
RAI Media, Inc.
04.2022 - 10.2022
- Administered Office 365 tenants for user provisioning, permissions management, and troubleshooting issues to ensure seamless access and functionality
- Supported Windows environments and business applications across departments, ensuring reliable operation and user satisfaction
- Executed system administration tasks and provided phone support while enforcing policies and managing access controls
Shop Worker
Filmgear
Chicago, IL
04.2021 - 08.2021
- Streamlined inventory operations and handled technical equipment to ensure readiness for use
- Coordinated logistics, conducted testing, and prepared production hardware for deployment
- Maintained organization and ensured accuracy in fast-paced warehouse to support timely operations
Technician
Fast Radius, a SyBridge Technologies Company
03.2018 - 04.2021
- Supported a proprietary in-house MES for part tracking and manufacturing workflows in a fast-paced startup environment
- Troubleshot MES, client/server, and shop-floor system issues, minimizing downtime and maintaining production continuity.
- Provided Level 2/3 support for operations, IT, and production functions, ensuring seamless workflow across departments.
- Applied ITIL Incident, Problem, and Change practices to implement MES and workflow changes, enhancing adaptability in additive manufacturing.
IT Support
Advanced Resources
Greater Chicago Area
12.2017 - 03.2018
- Provided technical support to users across various software and hardware systems.
- Troubleshot network issues and resolved connectivity problems efficiently.
- Configured and maintained computer systems and peripherals for optimal performance.
- Prepared the conference room for Epic Healthcare presentations, providing an optimal setup and support for attendees.
UAV Operator and Image Processor
AgReliant Genetics, LLC
Westfield, Indiana
05.2017 - 10.2017
- Operated UAVs for precision agriculture and crop monitoring tasks.
- Executed UAV flights to gather critical data for agricultural analysis.
- Collected aerial data for analysis of field variability and crop health.
- Utilized Python to process images, enhancing insights into cornfield conditions.
- Conducted pre-flight inspections to ensure UAV safety and functionality.
System Analyst
University of Chicago Medicine
05.2016 - 02.2017
- Documented, troubleshot, and implemented IT solutions for laboratory information system, enhancing system reliability.
- Managed SQL Server databases to support data integrity and availability.
- Created ad-hoc Crystal Reports to provide timely insights for laboratory decision-making.
- Maintained Sunquest systems, ensuring uninterrupted support for laboratory operations.
- Automating lab tasks with Python.
Administrative Coordinator
Rush University Medical Center
11.2015 - 04.2016
- Provided enterprise PACS support to streamline imaging processes and enhance accessibility
- Reconciled and merged patient information to ensure data accuracy and completeness
- Coordinated IT project tasks across teams to facilitate timely project completion
IS Intern
Rush University Medical Center
Chicago, IL
09.2013 - 07.2015
- Merged PACS patient records and exam data for streamlined access
- Documented client and server specifications for PACS projects to enhance system understanding
- Instituted GE PACS workstations for fellow and attending radiologists
- Expedited studies to reduce doctor wait times
- Proficient at replacing video cards, RAM, hard drives, drivers and installing most peripherals and software
- Supporting computers with general maintenance: virus removal, defragmentation, OS imaging
- Accomplished photometer readings and noted degradation and defects on Barco monitors
- Documented office layout and workstations locations in Visio
Education
Computer Science -
Northeastern Illinois University
Chicago, IL01-2016
Some College (No Degree) - Computer Science
Northeastern Illinois University
Chicago, ILLane Tech -
Lane Tech College Prep
Chicago, ILSkills
- Technical Support
- Tier 2 support
- Troubleshooting Techniques
- Network troubleshooting
- Device lifecycle management
- GitHub
Certification
- Intro to Statistics with R, Introduction
- Security+, SY0-401
Languages
English
Personal Information
Title: IT Professional with Expertise in Data Analysis and Engineering
Timeline
Desktop Support Analyst
Northwestern Memorial Hospital
03.2024 - Current
Field Technician
Creative Technology Solutions
12.2022 - 12.2023
Information Technology Support Administrator
RAI Media, Inc.
04.2022 - 10.2022
Shop Worker
Filmgear
04.2021 - 08.2021
Technician
Fast Radius, a SyBridge Technologies Company
03.2018 - 04.2021
IT Support
Advanced Resources
12.2017 - 03.2018
UAV Operator and Image Processor
AgReliant Genetics, LLC
05.2017 - 10.2017
System Analyst
University of Chicago Medicine
05.2016 - 02.2017
Administrative Coordinator
Rush University Medical Center
11.2015 - 04.2016
IS Intern
Rush University Medical Center
09.2013 - 07.2015
Computer Science -
Northeastern Illinois University
Some College (No Degree) - Computer Science
Northeastern Illinois University
Lane Tech -
Lane Tech College Prep