Terrence Clay

• Mentored new hires in asset management and service request protocols using ServiceNow, showcasing a commitment to team development and knowledge sharing.
• Prioritized critical customer service tickets, enhancing customer satisfaction by efficiently addressing the most urgent issues first, and demonstrating strong problem-solving and prioritization skill.
• Managed an inventory system for technological assets, including cameras and laptops, showcasing meticulous organizational skills and attention to detail.
• Coordinated and facilitated meetings for laptop re-imaging projects, ensuring seamless communication and collaboration between teams, and demonstrating effective meeting management and teamwork skills
• Led daily scrum meetings to monitor progress, identify and resolve blockers, and ensure team alignment.

• Demonstrated a significant impact on operational goals by directly contributing to over $1,000,000 in sales, utilizing dedicated customer engagement and support techniques to meet and exceed team revenue targets
• Applied advanced problem-solving and prioritization skills to swiftly resolve customer complaints and meet urgent needs, achieving outstanding levels of customer satisfaction through effective issue-resolution strategies
• Fostered a collaborative environment and improved team efficiency by coordinating with the Inside Sales team, contributing to the creation and maintenance of marketing materials that enhanced sales presentations and client interactions
• Handled emails, inbound calls, and outbound calls to help resolved customer complaints and addressed emergency requests and needs.

Sales Consultant | Mosaic Sales Solutions US - Chicago, IL 09/2019 - 01/2020

• Showcased product features to customers and discussed technical details to overcome objections and lock in sales. Completed company leadership training program.
• Increased sales 90% by offering advice on purchases and promoting additional products.
• Developed and implemented creative promotional strategies, bringing in over $20,000 in 3 months revenue.
• Completed stock orders and managed inventory levels.

• Served as a Brand Ambassador for Google, enhancing product visibility and adoption across BestBuy's North Great Lakes Division through strategic positioning and customer engagement
• Reduced return rates to below 15% by collaborating with various departments, including PC, Mobile, Customer Service, Store Pick, and Geek Squad, to ensure customer satisfaction and retention through tailored product recommendations
• Led training for 20 Retail Sales Associates on Google Chromebook products and Google Cloud concepts, significantly improving team product knowledge and fostering strong relationships with store associates, contributing to an increase in sales.

• Secured the rank of second Printing Specialist in the Chicago South District, evidencing leadership and excellence in performance within a team setting
• Achieved sales of over $32,000 in HP merchandise across Best Buy and Office Depot in four months, demonstrating a strong capability in driving results and meeting targets through effective customer engagement
• Provided comprehensive training to retail store associates on setting up HP printers in demo mode, enhancing team knowledge and technical proficiency.