Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justin Bailey-royal

Wilmington,DE

Summary

Hello, My Name is Justin. I am a passionate, dedicated, and hardworking individual. I give my full effort in everything that i do. I am a quick learner and take constructive criticism well. I am always willing to learn new things. I work well with others and in stressful situations I am able to keep my calm, there is nothing that I cant do without some training.

Here is a little background about myself. I started firefighting in 2015. The very first fire company I joined was Landsowne fire company in Pennsylvania (Station 19), then I moved to Delaware and in 2016 i later became a part of Hockession fire company (Station 19). As time went on i then became a part of Cranston Heights fire company (Station 14) and after that is when i finally became a member of Belvedere fire company (Station 30). In 2017 I went through the New Castle County Fire Academy. I was in the 3rd ever recruit class. I graduated with my firefighter NFPA I & II also getting my Hazmat Awareness and Operations certificates. I am currently a lieutenant at Belvedere Fire Company. I also have my ICS 100, 200, 300, 400, and 700.

Also, I was in Civil Air Patrol (Air Force Auxiliary) for five years. During that time I completed all the basic requirements and graduated the honor guard academy in Fayetteville North Carolina. I enjoyed it so much i went back a second year. The program showed me great leadership skills on how to take charge when necessary and how to become a better person by using the traits and things they taught us and applied it to the real world.

Overview

6
6
years of professional experience

Work History

Service Advisor

NTB-National Tire & Battery
Newark, DE
10.2019 - 07.2020
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.

Service Advisor

Pep Boys-Manny Moe & Jack
New Castle, DE
07.2018 - 04.2019
  • Responded to customer requests with friendly, knowledgeable service and support
  • Recommended new [Product or Service] to customers, resulting in % in add-on business
  • Pleasantly greeted customers and asked open-ended questions to better determine needs
  • Completed physical inventory counts whenever requested
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.

General Service Technician

NTB-National Tire & Battery
Wilmington, DE
04.2019 - 10.2019
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Performed maintenance duties and safely handled chemicals and solutions.

Retail sales associate

Pep Boys
New Castle, DE
04.2017 - 07.2018
  • Manny moe & jack -, Provided excellent customer service to cultivate loyalty and satisfaction
  • Increased business sales utilizing product knowledge
  • Answered customer questions regarding merchandise and pricing
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments
  • Stocked merchandise each shipment I also did this such as labeling items in clear fashion and preparing attractive displays
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention
  • Up-sold and cross-sold products effectively, driving sales and increasing revenue.
  • Greeted customers and helped with product questions, selections and purchases.
  • Helped customers complete purchases, locate items and join reward programs.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.

Laborer

Harmony Constrcution
Newark, DE
06.2016 - 12.2016
  • Efficiently prepared job sites by removing debris and setting up materials and tools
  • Operated equipment such as fork trucks and skid steers, cranes to meet challenging daily demands
  • Used required tools to complete jobs, including hammers, saws, squares, levels and fastening devices
  • Worked with speed and accuracy to consistently meet production standards
  • Completed heavy labor tasks, including paving roads, hauling materials and digging ditches
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools and equipment to supply team members.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Operated equipment such as fork trucks and skidders.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.

General Service Technician

NTB-National Tire & Battery
Newark, DE
07.2020 - 05.2021
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Applied knowledge of standard equipment and manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products and equipment.
  • Performed maintenance duties and safely handled chemicals and solutions.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Trained customer employees and managers on machine use and maintenance.
  • Documented all changes and actions in computer-based tracking system.

Fire Fighter

Five Points Fire Company
Newport, DE
05.2021 - 07.2022
  • Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision-making in emergency situations.
  • Educated public and community members on fire safety and prevention methods to provide life-saving techniques.
  • Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
  • Inspected equipment following each fire call to ascertain effective functionality of hoses, breathing masks and fire tools.
  • Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
  • Checked fire and life safety systems and equipment for proper placement at properties.
  • Directed evacuations during fires and emergencies to avoid fatalities, injuries and panic.
  • Acted quickly to contain hazardous chemicals likely to catch fire, leak or spill.
  • Led team in fighting fires and exercised considerable judgment in deciding best way to extinguish based on type of fuel and environment.
  • Oversaw equipment and vehicle upkeep to maintain emergency readiness.
  • Initiated first aid measures to alleviate further injury and prepared victims for transport to medical facilities.
  • Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.

Laborer

JJID Construction
Bear, DE
08.2022 - 09.2022
  • Worked alongside team to accomplish work goals according to schedule.
  • Loaded, unloaded and moved material to and from storage and production areas.
  • Prepared job sites by removing debris and setting up materials and tools.
  • Performed general housekeeping and cleaning tasks.
  • Utilized construction tools and machinery to effectively complete job site projects.
  • Organized materials, tools and equipment to supply team members.
  • Observed site safety rules to maximize protections for team members and equipment.
  • Read and understood orders to accurately measure, cut and lay out needed materials.
  • Operated equipment such as fork trucks and skidders.
  • Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
  • Learned basic carpentry, painting and plastering.
  • Maintained and repaired facilities, equipment and tools.
  • Completed paving roads, hauling materials and digging ditches.

Education

Penn Wood high school

Skills

  • Fire suppression tool operations
  • Firefighting activities
  • Fire containment
  • Training program participation
  • Hazard prevention
  • Fire service
  • Fire safety
  • Personal management
  • Emergency response
  • Fire prevention
  • CPR certified
  • Emergency communications
  • Medical equipment usage
  • Hose connections
  • Fire safety regulations knowledge
  • Equipment evaluation
  • Community relations
  • Fire department maintenance
  • CPR and first aid
  • Firefighting
  • Emergency management
  • Fire alarm response
  • Professional summary

Timeline

Laborer

JJID Construction
08.2022 - 09.2022

Fire Fighter

Five Points Fire Company
05.2021 - 07.2022

General Service Technician

NTB-National Tire & Battery
07.2020 - 05.2021

Service Advisor

NTB-National Tire & Battery
10.2019 - 07.2020

General Service Technician

NTB-National Tire & Battery
04.2019 - 10.2019

Service Advisor

Pep Boys-Manny Moe & Jack
07.2018 - 04.2019

Retail sales associate

Pep Boys
04.2017 - 07.2018

Laborer

Harmony Constrcution
06.2016 - 12.2016

Penn Wood high school

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