Justin Baker
Sparks,NV
Summary
Customer Service professional with experience from Death care to Retail, looking for the next challenge.
Overview
18
18
years of professional experience
Work History
Delivery Driver
Doordash
10.2023 - 02.2024
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Managed customer inquiries and complaints in polite and professional manner.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Waiter
BJ's Restaurant & Brewhouse
07.2022 - 11.2023
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Customer Service/Cashier/Stocker
Petsmart
04.2019 - 07.2022
- Provided product information and recommended specific items to meet needs or alternative choices for out-of-stock products
- Merchandised products and maintained display organization on sales floor and at front lanes
- Covered multiple store areas by cross-training in different roles.
Bartender/Server
Troutini
10.2016 - 04.2019
- Reconciled cash tills in kitchen and bar areas as part of closing duties
- Satisfied customers with fast, friendly and knowledgeable support
- Managed customer expectations, communicating realistic food preparation times and opinions on menu items.
Bartender/Server
McMenamins
07.2014 - 10.2016
- Trained new servers in company policies, guest service standards, and best practices
- Helped customers pair beverages with food orders by offering knowledgeable advice on wine and liquors
- Prepared hot, cold, and mixed drinks for patrons, including chilling bottles of wine.
Golf Course Bartender
Mcmenamins Edgefield
- Scheduled rounds of golf, served drinks, rented clubs, balls and tees as needed.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Funeral Arranger/Crematory Operator
Lady Family Mortuary
03.2006 - 03.2009
- Assisted family and friends with planning services for deceased love ones, including selecting caskets and arranging for clergy
- Organized vendors to manage special circumstances such as out-of-state burials
- Helped complete accurate legal documents such as death certificates and burial permits by obtaining data from different sources
- Set up prearranged funerals, discussing options with clients and negotiating terms
- Served customers by going above-and-beyond to offer exceptional support for all needs
- Approached and solved work problems with initiative and sound judgement
- Operated single retort crematory, including processing of remains.
Machine Operator/Tester
Myers Container
- Enhanced production efficiency by performing routine machine maintenance and troubleshooting issues.
- Maintained equipment performance by lubricating and cleaning components.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded customer expectations.
- Provided feedback on equipment performance issues, enabling engineers to develop effective solutions for recurring problems.
Education
College of The Redwoods
Eureka, CASkills
- Stock management
- Forklift operator
- Shipment Receiving
- Food Service
- Responsible Alcohol Service
- Service prioritization
- Guest Engagement
Timeline
Delivery Driver
Doordash
10.2023 - 02.2024
Waiter
BJ's Restaurant & Brewhouse
07.2022 - 11.2023
Customer Service/Cashier/Stocker
Petsmart
04.2019 - 07.2022
Bartender/Server
Troutini
10.2016 - 04.2019
Bartender/Server
McMenamins
07.2014 - 10.2016
Funeral Arranger/Crematory Operator
Lady Family Mortuary
03.2006 - 03.2009
Golf Course Bartender
Mcmenamins Edgefield
Machine Operator/Tester
Myers Container
College of The Redwoods