Justin Baker
Rochester
Summary
A motivated, driven professional eager for opportunities that allow for both personal and professional growth. Looking to pursue a career that utilizes my skills and abilities to mutually benefit the company and myself. I am a quick learner at heart and a hard worker by nature.
Overview
12
12
years of professional experience
Work History
Inside Sales/Sales/Warehouse Worker
Mid-City Supply
Plymouth
08.2022 - Current
- Delivery of product to customers in 26 foot truck
- Received and inspected incoming shipments for quality assurance.
- Organized inventory in designated storage areas for easy access.
- Assisted in loading and unloading delivery trucks efficiently.
- Maintained cleanliness and organization of work areas regularly.
- Used pallet jacks to move items to and from warehouse locations.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Performed sales transactions for customers
HVAC Technician
Home Comfort Experts
Mishawaka
08.2019 - 08.2022
- Conducted routine maintenance and repairs on heating and cooling systems.
- Diagnosed HVAC issues using specialized tools and equipment effectively.
- Collaborated with clients to assess comfort needs and provide solutions.
- Managed inventory of parts and supplies for efficient service delivery.
- Provided excellent customer service addressing client concerns promptly.
- Followed industry regulations ensuring compliance during installations and repairs.
- Performed preventive maintenance on HVAC systems to ensure peak performance and energy efficiency.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
Landscape Foreman
Michiana Lawn Pros
Granger
09.2017 - 08.2019
- Operated landscaping equipment to maintain and enhance outdoor spaces.
- Installed plants, trees, and shrubs according to project specifications.
- Conducted regular maintenance tasks including mowing, trimming, and edging lawns.
- Ensured compliance with safety standards when using tools and equipment.
- Communicated effectively with clients to understand their landscaping needs.
- Organized work areas and managed supplies for landscaping projects effectively.
- Cut and trimmed lawns using power mowers and edgers.
Residential Lawn Specialist
TruGreen
09.2016 - 09.2017
- Conducted comprehensive lawn assessments for customer properties to identify needs.
- Applied fertilizer and weed control treatments using specialized equipment and techniques.
- Educated customers on lawn care practices and maintenance for optimal results.
- Managed inventory of supplies, ensuring availability of necessary products on-site.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Route Service Sales Representative
Cintas
10.2014 - 10.2016
- Built rapport with key decision makers to ensure continued business
- Acquired a vast knowledge on all product lines to grow customer base and cross sell to current customers/new customers
- Worked in a physical, fast-paced environment
- Delivered products to customers while maintaining schedule and route efficiency.
- Managed customer accounts to ensure satisfaction and retention.
- Conducted inventory checks to maintain stock levels and accuracy.
- Resolved customer inquiries and issues with professionalism and efficiency.
- Collaborated with team members to streamline delivery processes.
Customer Service
Meijer
09.2013 - 09.2014
- Ensure customer satisfaction from customer start to end journey
- Provide high quality service to customers when cashing out, answering questions, and through phone calls
- Constantly think on feet to quality control and manage problems daily
- Pro-actively problem solve customer concerns
Education
Thomas Moore College
Louisville, KY09.2013
LaVille High School
South Bend, IN05.2012
Skills
- Customer Service
- Relationship Management
- Multi-tasking
- Quick Learner
- Microsoft Office
- Organized and detail oriented
- Time Management
- Teamwork
- Problem Solving
- HVAC repair
- System diagnostics
- Preventive maintenance
- Compliance regulations
- Inventory management
- Sales transactions
- EPA Certified Type II
- Experience working in extreme weather
Timeline
Inside Sales/Sales/Warehouse Worker
Mid-City Supply
08.2022 - Current
HVAC Technician
Home Comfort Experts
08.2019 - 08.2022
Landscape Foreman
Michiana Lawn Pros
09.2017 - 08.2019
Residential Lawn Specialist
TruGreen
09.2016 - 09.2017
Route Service Sales Representative
Cintas
10.2014 - 10.2016
Customer Service
Meijer
09.2013 - 09.2014
Thomas Moore College
LaVille High School
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