Justin Barrett
Milton,Tennessee (TN)
Summary
Effective at, troubleshooting issues and providing technical assistance to users. Verifying credentials and installing hardware, software and security updates.
Overview
11
11
years of professional experience
Work History
IT Service Desk Analyst
HCA
Nashville, TN
12.2021 - Current
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Supported customers with online billing, access and account issues.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Dispatched vendors to perform onsite service to mitigate problems beyond scope of telephone troubleshooting.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Demonstrated advanced product knowledge to solve customer issues.
- Served as first point of contact for incoming technical service calls and emails.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Worked with internal teams to deliver accurate information to customers and service accounts.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Stayed abreast of latest software developments to enhance job knowledge.
- Used remote login tools to assist clients with technical and product questions.
- Developed and maintained strong relations with customers to meet quality expectations.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Freelance PC builder
N/A
Murfreesboro, TN
01.2013 - Current
- installing motherboard and CPU together with the correct amount of thermal paste for the CPU fan or liquid cooling system.
- installing ram correctly into the same channel as it should be for optimal performance.
- installing PSU with the proper wattage to run the system.
- installing all power cords properly to the motherboard so the system will run accordingly.
- installing windows with the proper boot settings such as UEFI or Legacy boot modes.
- installing windows with a boot drive
- system tuning such as overclocking the GPU and ram to boost performance.
- updating motherboard bios and windows operating system
- manually updating drivers for computer hardware
Stamping Technician
Nissan North America
Smyrna, Tennnessee
01.2016 - 04.2019
- Operating computer system to run machines at an effective rate
- Troubleshooting issues with setting in the system to maintain performance
- Entering data into system to make sure the press does not malfunction
- Entering data into Microsoft excel to maintain correct number of parts for production
Assistant Manager
Discount Tire
Murfreesboro, TN
02.2014 - 01.2016
- data entry for company system
- adding and deleting information for customers in computer system
- troubleshooting computer issues
- hardware installation such as printers and keyboards
Web Development
Middle Tennessee State University
Murfreesboro, TN
Education
Amazon Certified Cloud Practitioner - Amazon Web Services
Amazon Web Services
Western Governors University07.2021
High School Diploma -
Middle Tennessee State University
Murfreesboro, TNSome College (No Degree) - Information technology
Western Governors University
Salt Lake City, UTProject+ Certification - Information Technology
Western Governors University
Salt Lake City, UTSkills
- Hardware and software updates
- Process improvements
- Optimizing and performance tuning
- Knowledge of streaming video platforms
- installing hardware for systems
- installing operating systems
References
Jason Barrett
Uncle
615-631-1252
William Barrett
cousin
615-653-0050
Timeline
IT Service Desk Analyst
HCA
12.2021 - Current
Stamping Technician
Nissan North America
01.2016 - 04.2019
Assistant Manager
Discount Tire
02.2014 - 01.2016
Freelance PC builder
N/A
01.2013 - Current
Web Development
Middle Tennessee State University
Amazon Certified Cloud Practitioner - Amazon Web Services
Amazon Web Services
High School Diploma -
Middle Tennessee State University
Some College (No Degree) - Information technology
Western Governors University
Project+ Certification - Information Technology
Western Governors University
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