Justin Barthel
Hot Springs,AR
Summary
Energetic Field Service Engineer with 3-year background performing repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting problems and providing efficient, courteous and professional repair services.
Overview
6
6
years of professional experience
Work History
Field Engineer
GE Healthcare
11.2021 - Current
- Performed onsite installation, modification and maintenance of systems and equipment.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Enhanced customer satisfaction with prompt and efficient troubleshooting of complex technical issues.
- Provided expert technical assistance during installation projects, ensuring proper setup and alignment of complex machinery components.
- Scheduled service calls according to customer location and urgency of need.
- Established strong relationships with customers through clear communication and consistent follow-up on outstanding issues.
- Conducted regular equipment inspections, identifying potential issues before they escalated into costly repairs or downtime events.
- Performed detailed diagnostics to accurately identify root causes and implement appropriate solutions for improved system performance.
- Provided remote support for clients experiencing technical difficulties, resolving problems quickly and efficiently without the need for on-site visits.
- Effectively prioritized competing demands from multiple clients while maintaining high standards of quality in all completed work assignments.
Field Engineer Intern
GE Healthcare
04.2021 - 11.2021
- Demonstrated a strong work ethic and commitment to achieving excellence in all assigned tasks, contributing to positive outcomes for both the company and clients.
- Maintained detailed documentation of all field activities.
- Actively participated in team meetings to share insights gleaned from field experiences while offering constructive feedback on areas requiring improvement or adjustment.
- Enhanced project efficiency by conducting thorough field inspections and providing valuable feedback to the team.
- Supported company objectives by consistently adhering to established guidelines, procedures, and regulatory requirements throughout the internship period.
Assistant Apartment Manager
JNL Properties
06.2018 - 04.2021
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Met with potential tenants to negotiate rent, explain occupancy terms and show available units.
- Prepared and processed lease and rental applications using Microsoft Word.
- Utilized social media to advertise vacant apartments.
- Coordinated maintenance requests with appropriate personnel, ensuring timely completion of repairs and minimal disruption to tenants'' lives.
Education
Bachelor of Science - Computer Engineering
Arkansas Tech University
Russellville, AR05.2021
Skills
- Remote Support
- Troubleshooting and repair
- On-Site Support
- Equipment Installation
- Service Documentation
- System diagnostics
- Computer software repair
- Proficiency in Microsoft Office tools
Timeline
Field Engineer
GE Healthcare
11.2021 - Current
Field Engineer Intern
GE Healthcare
04.2021 - 11.2021
Assistant Apartment Manager
JNL Properties
06.2018 - 04.2021
Bachelor of Science - Computer Engineering
Arkansas Tech University