Justin Benavides
North Hollywood,CA
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
8
8
years of professional experience
1
1
Certification
Work History
IT HELP DESK
New York Film Academy
11.2022 - 08.2024
- Proved successful working within tight deadlines and a fast-paced environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proven ability to develop and implement creative solutions to complex problems.
- Passionate about learning and committed to continual improvement.
COMPUTER CONFIGURATION TECHNICIAN
AREY JONES EDUCATIONAL SOLUTIONS
04.2022 - 11.2022
- Unpack and organize shipments of computers
- Update OS and enroll computers into school enterprise
- Troubleshoot devices before re-packing
- Re-pack computers and prepare them for shipment.
CUSTOMER SUPPORT REPRESENTATIVE
USAePAY
06.2016 - 04.2017
- Take in-bound calls and makes out-bound calls to our customers
- Help customers with our website and services
- Respond to tickets and emails from customers
- Ensure our customers were satisfied with their experience.
Education
High School Diploma -
KEALAKEHE HIGH SCHOOL
05.2012
Skills
- Remote Support
- Hardware Installation
- System Configuration
- Wireless Networking
- Customer Support
Certification
- CompTIA A+
Timeline
IT HELP DESK
New York Film Academy
11.2022 - 08.2024
COMPUTER CONFIGURATION TECHNICIAN
AREY JONES EDUCATIONAL SOLUTIONS
04.2022 - 11.2022
CUSTOMER SUPPORT REPRESENTATIVE
USAePAY
06.2016 - 04.2017
High School Diploma -
KEALAKEHE HIGH SCHOOL
- CompTIA A+
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