Justin Berndt
Nashville,TN
Summary
Dynamic business owner with a varied background, and skills to match. Proven track record in sales and customer service, whether working solo or in a team environment. A desire to get back to his passions of aviation, music, and events, with a history of success in each. Most importantly, a consistent positive attitude and ability to learn and adapt quickly make Justin a valuable teammate and employee.
Overview
7
7
years of professional experience
Work History
Instawork Professional
Instawork
08.2023 - Current
- Was put on specialty first-sought roster by over 80% of the businesses I worked for.
- Earned 'top pro gold' status for the length of my tenure.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Owner/Startup Founder
Auto Oasis Mobile Detailing
03.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
Licensed Insurance Producer
Roger Rochelle Allstate Insurance
07.2020 - 07.2023
- Was invited to be a chamber ambassador at the Gallatin Area Chamber of Commerce to not only represent my employer but the community as a whole.
- Became a board member for the chamber's Young Professionals group to help grow participation over 200%.
- Prioritized client education to ensure a well informed decision and client confidence in our team and products.
- Organized community outreach events to increase brand awareness and generate new leads for the agency.
- Promoted products and services using upselling and other sales strategies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Provided coverage option information to assist clients in protecting assets.
- Exceeded corporate quotas for monthly policy sales.
- Built strong relationships with clients, leading to increased referrals and business growth.
- Boosted retention rates by providing exceptional customer service and proactively addressing potential issues before they escalated.
Bayhost/Bartender/Event Ambassador
Topgolf Nashville
01.2019 - 02.2020
- Created fun and welcoming environment for customers to be at ease while enjoying gaming, food, and drinks.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Adapted quickly to evolving client needs, integrating last-minute changes smoothly and maintaining high levels of guest satisfaction.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Luxury Dining Server/Barista
JW Marriott
02.2018 - 01.2019
- Memorized menu items, ingredients, and preparation techniques to answer any guest's questions and provide accurate expectations of the experience.
- Contributed to friendly and professional dining environment by communicating politely and effectively with guests to assess and meet needs.
- Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
- Assessed plated meals for adherence to presentation standards and verified food items against guests' orders prior to delivery.
- Mastered restaurant point-of-sale software usage for faster order entry processes that improved overall efficiency.
- Set up appealing table displays for each meal shift, making a positive first impression upon guest arrival.
Education
Bachelor of Science - Aviation And Aerospace Technology
Metropolitan State University of Denver
Denver, CO05.2016
High School Diploma -
Broomfield High School
Broomfield, CO05.2009
Skills
- Customer Service/Active Listening
- Problem-Solving
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Attention to Detail
- Flexible and Adaptable
- Computer Skills
- Leadership Qualities
- Emergency response
- First Aid/CPR
- Audio Mixing Proficiency
- Digital Audio Workstations
- Signal Flow Understanding
Accomplishments
Chamber Ambassador for Gallatin Area Chamber of Commerce
Board Member for Gallatin Young Professionals
Timeline
Instawork Professional
Instawork
08.2023 - Current
Owner/Startup Founder
Auto Oasis Mobile Detailing
03.2021 - Current
Licensed Insurance Producer
Roger Rochelle Allstate Insurance
07.2020 - 07.2023
Bayhost/Bartender/Event Ambassador
Topgolf Nashville
01.2019 - 02.2020
Luxury Dining Server/Barista
JW Marriott
02.2018 - 01.2019
Bachelor of Science - Aviation And Aerospace Technology
Metropolitan State University of Denver
High School Diploma -
Broomfield High School