Justin Betsch
13 Havenhill Rd
Summary
Results-driven operations manager with proven expertise in staff training, cost management, and profit optimization. Skilled in streamlining processes to enhance customer satisfaction and drive business growth.
Dynamic owner/operator with a strong background in operations management and staff development. Expertise in documentation, recruiting, and cost-efficient practices has led to increased customer engagement and optimized business performance.
Overview
6
6
years of professional experience
Work History
Owner/Operator
JJ Spuds and Dogs
Wildwood, NJ
05.2022 - 01.2026
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Developed and implemented marketing strategies to increase brand awareness and customer engagement.
- Trained and supervised staff, fostering a collaborative environment for skill development.
- Streamlined inventory management processes, reducing waste and improving cost efficiency.
Barback
JR Bar and Grill
Wildwood, NJ
01.2020 - 01.2022
- Assisted bartenders in preparation of beverages and service, ensuring timely order fulfillment.
- Maintained cleanliness and organization of bar area, enhancing overall customer experience.
- Stocked inventory of liquor, mixers, and supplies, supporting efficient operations during peak hours.
- Collaborated with team members to streamline workflow, improving service speed and quality.
Education
High School Diploma -
Barnstable
Oakland, NJ01-2016
Skills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Staff training and development
- Staffing
- Recruiting and hiring
- Cost management
- Profit optimization
Accomplishments
- Improved online restaurant reviews by successfully handling customer complaints, implementing monthly staff training and refining lunch and dinner menus.
- Increased sales by [40]% while reducing food costs by [10]%, leading to a $[175,000] net profit in the last two years.
Languages
English
Native or Bilingual
Timeline
Owner/Operator
JJ Spuds and Dogs
05.2022 - 01.2026
Barback
JR Bar and Grill
01.2020 - 01.2022
High School Diploma -
Barnstable