Justin Blum
Summary
Results-driven leader with extensive experience in managing sales and customer support teams within high-volume environments. Expertise in driving revenue growth and customer retention through performance management, coaching, and data analysis. Proven ability to enhance operational efficiency and customer satisfaction while fostering high-performing teams.
Overview
16
16
years of professional experience
Work History
Customer Sales and Support Supervisor
GoDaddy
02.2022 - Current
- Led high-performing sales and customer support teams in a fast-paced, high-volume environment, driving customer acquisition, retention, revenue growth, and service excellence.
- Managed the full employee lifecycle, including recruiting, interviewing, hiring, onboarding, coaching, performance management, career development, promotions, and retention.
- Improved team performance by analyzing key performance indicators, including revenue, conversion rate, revenue per call, customer satisfaction, call quality, and productivity, while delivering ongoing coaching and actionable feedback.
- Partnered with Human Resources to support employee relations, performance management, workforce planning, policy implementation, and compliance initiatives.
- Resolved complex customer escalations, strengthening customer relationships while maintaining a high standard of service and professionalism.
- Collaborated with Sales, Operations, Training, and cross-functional stakeholders to streamline processes, improve operational efficiency, and enhance the customer experience.
- Oversaw payroll administration, scheduling, and daily operations to optimize workforce utilization and support achievement of business objectives.
- Utilized Salesforce for customer relationship management and account tracking, ServiceNow for ticketing, case management, and support workflow resolution, Tableau for data visualization and reporting, along with Microsoft Office Suite.
Customer Support Manager
ADT
10.2018 - 01.2022
- Managed a strategic portfolio of B2B customer accounts, building executive relationships while driving customer retention, account growth, and long-term customer success.
- Led contract renewal discussions and negotiated commercial agreements to maximize customer retention, expand account value, and achieve revenue targets.
- Prepared pricing proposals, service recommendations, and renewal documentation tailored to customer business objectives and operational needs.
- Partnered with Sales, Technical Support, Product, and Operations teams to execute complex customer initiatives and ensure successful project delivery with strong attention to detail.
- Conducted Quarterly Business Reviews and executive presentations, providing performance insights, strategic recommendations, and growth opportunities to key stakeholders.
- Analyzed customer adoption, account health, revenue trends, and program performance to deliver actionable recommendations to both internal leadership and customers.
- Leveraged Salesforce CRM to manage customer relationships, track opportunities, forecast renewals, and maintain accurate account records.
- Identified upsell and cross-sell opportunities to support revenue expansion and account growth.
- Improved customer experience and satisfaction metrics through timely communication, proactive follow-up, and consistent issue resolution.
Assistant Manager
Publix Supermarkets
08.2015 - 10.2018
- Oversaw daily store operations, including opening and closing procedures, payroll, staffing, scheduling, performance evaluations, and employee/customer conflict resolution.
- Managed and supported a team of store associates in a high-volume retail environment while ensuring compliance with company policies, safety standards, and operational procedures.
- Developed team members through coaching, feedback, and performance management, fostering a culture of accountability, engagement, and professional growth.
- Partnered with store leadership to improve customer satisfaction, streamline operations, and enhance overall store performance.
- Contributed to increased store revenue through operational efficiency, team development, and improved customer experience.
Sales Consultant
Comcast
Orlando, FL
11.2012 - 08.2015
- Delivered consultative sales support to inbound customers by identifying needs.
- Consistently exceeded revenue targets and customer satisfaction goals through effective needs discovery, relationship building, and solution-based selling.
- Built long-term customer relationships by providing exceptional service, resolving account concerns, and identifying opportunities to improve the customer experience.
- Educated customers on products, pricing, promotions, and service features to help them make informed purchasing decisions.
- Resolved billing, account, and service-related issues while maintaining a positive customer experience and customer loyalty.
- Accurately documented customer interactions, sales opportunities, and account updates using CRM.
- Collaborated with technical support, customer care, and other cross-functional teams to resolve complex customer issues efficiently.
- Maintained up-to-date knowledge of Comcast products, services, and promotions to provide accurate recommendations and maximize sales opportunities.
- Demonstrated strong communication, objection-handling, and problem-solving skills in a fast-paced, performance-driven call center environment.
Customer Service Desk
Publix Super Markets
03.2012 - 08.2015
- Delivered high-quality customer service in a fast-paced grocery retail environment, supporting checkout operations and front-end workflow efficiency.
- Resolved escalated customer concerns and provided timely solutions to ensure a positive customer experience.
- Assisted with transactions, returns, and general customer inquiries while maintaining accuracy and operational efficiency.
- Supported and guided customer service team members to improve service delivery and maintain smooth daily operations.
- Contributed to a clean, organized, and customer-focused front-end environment through proactive communication and teamwork.
Camp Instructor
Loughman Oaks Summer Camp
05.2010 - 08.2011
- Supported children’s learning and development through tutoring, guidance, and structured supervision in a safe and positive environment.
- Planned and led educational and recreational activities designed to promote engagement, teamwork, and personal growth.
- Fostered confidence and positive behavior while effectively managing group dynamics and resolving conflicts as needed.
- Collaborated with staff to ensure a safe, organized, and enjoyable experience for all participants.
- Maintained a supportive environment that encouraged participation, inclusion, and overall camper well-being.
Education
BSBA - Management
University of Central Florida
Orlando, FL05-2018
Skills
- Business development
- Sales
- Customer support
- Technical support
- Account management
- Team management
- Operations management
- Jira
- Enterprise software
- Marketing
- ServiceNow
- Zendesk
- Salesforce
- Confluence
- Process improvement
- B2B sales
- Project management
- Contracts
- Tableau
- Training & development
- Customer retention
- Recruiting
- Prospecting
- Microsoft Office
- SaaS
Timeline
Customer Sales and Support Supervisor
GoDaddy
02.2022 - Current
Customer Support Manager
ADT
10.2018 - 01.2022
Assistant Manager
Publix Supermarkets
08.2015 - 10.2018
Sales Consultant
Comcast
11.2012 - 08.2015
Customer Service Desk
Publix Super Markets
03.2012 - 08.2015
Camp Instructor
Loughman Oaks Summer Camp
05.2010 - 08.2011
BSBA - Management
University of Central Florida