Results-driven Operations Manager with expertise in operational efficiency, team leadership, and safety compliance. Proven track record in streamlining processes and optimizing resource allocation to enhance productivity and service delivery.
Overview
2027
2027
years of professional experience
Work History
Operations Manager
ITG
Flowood, MS
07.2025 - Current
Directed daily operations by implementing strategies aligned with business plan and profitability goals.
Managed daily operations to improve workflow efficiency and service delivery outcomes
Monitored and improved efficiency of processes, team performance, and customer service.
Oversaw scheduling and staff assignments for optimal resource allocation.
Managed inventory levels and streamlined procurement processes effectively.
Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Facilitated team meetings to discuss operational challenges and solutions.
Directed operations staff by providing guidance, training, and support in order to meet company objectives.
Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
Assessed employee development needs and provided feedback on their progress towards meeting goals.
Implemented policies and standard operating procedures to ensure quality, customer service, and logistics standards.
Developed and implemented operational procedures to ensure quality standards are met.
Monitored performance metrics to identify areas for improvement in operations.
Built strong operational teams to meet process and production demands.
Construction Manager
TAK Communications
Pearl, Mississippi
08.2022 - 07.2025
Managed project operations, budget and timeline and collaborated with stakeholders to review status.
Managed subcontractor performance and quality of work throughout projects.
Monitored daily construction and evaluated project progress, contract compliance and safety.
Coordinated project schedules and resources for construction timelines.
Supervised on-site teams to ensure compliance with safety regulations.
Communicated safety standards to laborers and sub-contractors and enforced safety regulations on job sites.
Conducted site inspections to monitor progress and address issues.
Inspected job sites regularly to verify safety protocols were being followed and that work was progressing in accordance with established guidelines.
Facilitated communication between clients and construction teams for project updates.
Resolved any issues that arose during the course of a project in a timely manner.
Developed and implemented processes to improve operational efficiency on-site.
Reviewed project plans and specifications to ensure accuracy before execution.
Managed scheduling of personnel, equipment and supplies throughout the duration of a project.
Prepared bids on upcoming projects based on estimated costs for labor, materials and equipment usage.
Analyzed blueprints, specifications and other technical documents to identify potential problems or conflicts.
Worked closely with city officials regarding permits required for various types of construction projects.
Operator
Chain Electric
Richland, Mississippi
07.2020 - 08.2022
Operated machinery to complete electrical installation tasks efficiently.
Collaborated with team members to maintain safety and quality standards.
Monitored equipment performance to identify maintenance needs proactively.
Assisted in troubleshooting electrical issues on job sites effectively.
Maintained tools and equipment in optimal working condition regularly.
Followed safety protocols to ensure a secure work environment consistently.
Performed routine maintenance on equipment to ensure optimal performance.
Class B Lineman
Southern Electric Corporation
Flowood, Mississippi
10.2019 - 07.2020
Responded to emergency calls in order to repair downed power lines or restore electricity services.
Installed and maintained electrical distribution systems for residential and commercial customers.
Responded to service calls for repairs and troubleshooting of electrical issues.
Operated heavy equipment such as bucket trucks and digger derricks safely.
Collaborated with team members to ensure compliance with safety regulations.
Conducted inspections of poles, wires, and equipment for maintenance purposes.
Removed trees from power lines during storms or emergencies.
Damage Prevention Specialist
Atmos Energy
Jackson, Mississippi
07.2014 - 10.2019
Monitored excavation activities to prevent damage to underground utilities.
Collaborated with utilities to coordinate damage prevention efforts and communications.
Developed strategies for mitigating potential risks associated with excavation projects.
Analyzed data collected during investigations into incidents involving property damage or injury.
Conducted site inspections to identify potential hazards and ensure compliance.
Monitored and reported violations of safety regulations related to excavation projects.
Investigated customer complaints related to utility damages resulting from excavation activities.
Maintained records of all relevant information pertaining to excavations performed by contractors.
Collaborated with contractors, engineers, and other stakeholders on the implementation of best practices in damage prevention.
Supported incident investigations by analyzing reports and identifying root causes.
Facilitated dispute resolution processes between parties involved in disputes over responsibility for utility-related damages caused by excavation activities.
Provided technical support to clients regarding damage prevention initiatives.
Prepared detailed reports of findings from investigations into incidents involving property damage or injury.
Advised contractors on proper methods for locating underground facilities prior to excavation.
Continually developed job skills and improved overall knowledge by attending seminars and trainings.
Filter Technician
Pure Air Filtration
Richland, Mississippi
Assembled air filtration systems using specified tools and equipment.
Conducted routine inspections to ensure optimal filter performance and safety.
Replaced filters according to established guidelines and schedules.
Maintained accurate records of filter inventory and replacement dates.
Cleaned filter housings, strainers, valves, pipes, and tanks as part of routine maintenance tasks.
Operator
City of Pearl
Pearl, Mississippi
Operated machinery to complete electrical installation tasks efficiently.
Collaborated with team members to maintain safety and quality standards.
Maintained tools and equipment in optimal working condition regularly.
Documented project progress and equipment usage for reporting purposes.
Maintained cleanliness of work area and equipment in accordance with safety regulations.
Inspected finished products to verify conformity to quality standards.
Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
Construction Foreman
GULFPINES COMMUNCATIONS
Jackson, Mississippi
Supervised daily construction activities and ensured compliance with safety regulations.
Coordinated schedules for subcontractors and managed on-site resources effectively.
Inspected work quality to meet project specifications and standards consistently.
Maintained inventory of materials and ordered supplies as needed for projects.
Implemented best practices to enhance workflow efficiency on construction sites.
Supervised and coordinated the activities of workers engaged in all phases of construction projects.
Read and followed blueprints when planning and implementing construction phases.
Provided leadership by motivating crew members while maintaining a safe working environment.
Service Technician
Cable ONE
Long Beach, Mississippi
Installed and configured cable services for residential and commercial customers.
Troubleshot technical issues with cable equipment and connectivity problems.
Provided customer support by answering inquiries and resolving service-related issues.
Conducted routine maintenance on cable systems to ensure optimal performance.
Collaborated with team members to improve service delivery processes and efficiency.
Documented service calls and repairs in company database for record-keeping.
Educated customers on product usage and available service options effectively.
Maintained inventory of tools and equipment necessary for service tasks.
Maintained accurate records of service calls, repairs, and parts used.
Diagnosed problems and determined solutions for various customer issues.
Communicated with clients for outstanding customer service and to increase repeat business.
Performed onsite repair of equipment at customer locations.