Justin Brown
San Diego,CA
Summary
- CompTIA A+
- CompTIA Security+
Overview
6
6
years of professional experience
Work History
Returns Associate
IKEA Home Furnishings
07.2020 - 11.2023
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Collaborated with team members to facilitate returns quickly and reduce customer wait times.
- Documented returned product details in SAMS inventory tracking system.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Fry's Electronics
10.2017 - 05.2020
- Removed and replaced malfunctioning components to correct hardware problems.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
Education
High School Diploma -
Kearny High School
San Diego, CASkills
- Software Troubleshooting
- Hardware Installation
- Customer Support
- Software Installation
- Teamwork and Collaboration
- Customer Satisfaction
Timeline
Returns Associate
IKEA Home Furnishings
07.2020 - 11.2023
Sales Associate
Fry's Electronics
10.2017 - 05.2020
High School Diploma -
Kearny High School