Kristina Margaret Santos
Buena Park,CA
Summary
Recent graduate committed to further learning, developing skills in the Information Technology field and team contribution. My career objective is to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Returns Associate
Amazon Logistics
10.2020 - Current
- Debriefed and received undelivered packages from returning drivers.
- Communicated with third-party dispatchers regarding behind routes and reported to managers to resolve barriers.
- Completed audits for drivers with high number of returned packages, determining causes and barriers on road.
- Assisted Flex drivers with package problems and troubleshooting app problems.
- Trained and supervised new hires in performing daily tasks and routines.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Repacked and discarded packages that have been reported damaged by returning drivers according to company standards and policy.
Kitchen Crew Member
Jollibee
10.2019 - 10.2020
- Managed time to juggle multiple tasks simultaneously with ease.
- Maintained composure and work quality while under stress.
- Monitored food temperatures and quality throughout shifts.
- Followed food safety practices and sanitation guidelines.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Trained new staff on food preparation and safety procedures.
Cashier
Chowking
08.2016 - 09.2019
- Operated cash register to record transactions accurately and efficiently.
- Addressed customer needs and made product recommendations to increase sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Science - Information Technology
Platt College
Anaheim, CA03.2023
High School Diploma -
John F. Kennedy High School
La Palma, CA05.2015
Skills
- Microsoft, MacOS, Python, Linux
- MS Office Proficiency
- Basic Programming
- Network Maintenance
- Hardware and Software Configuration
- Troubleshooting and Diagnostics
Timeline
Returns Associate
Amazon Logistics
10.2020 - Current
Kitchen Crew Member
Jollibee
10.2019 - 10.2020
Cashier
Chowking
08.2016 - 09.2019
Associate of Science - Information Technology
Platt College
High School Diploma -
John F. Kennedy High School