Mya Hernandez
Queens
Summary
Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs. Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.
Overview
4
4
years of professional experience
Work History
Returns Associate
TJ Max
10.2025 - Current
- Delivered high-quality customer service by gathering feedback on product deficiencies.
- Provided documentation and calculations to support inventory distribution decisions.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
Sales Associate
Flynn O'Hara
07.2025 - 09.2025
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to effectively build rapport and lasting relationships.
Youth Basketball Instructor
Dream NYC- Beacon Program at PS 343
09.2021 - 11.2024
- Facilitated development of sportsmanship in 25 elementary aged children through basketball lessons
- Developed fine motor and information processing skills through activity design and schedule building
- Helped kids develop strong interpersonal skills and sense of responsibility
- Encouraged a positive culture through team-building exercises, promoting inclusivity, leadership, and friendship
Education
Bachelor of Science - Finance
St. John's University
Jamaica, New York, NY05-2029
Skills
- Refunds and exchanges
- Sales training
- Time management
- Problem-solving
- Product guidance
- Goal tracking
- Organizational skills
- Leadership
- Microsoft Office Suite(Excel, Word, PowerPoint, Access,)
- G-suite(Docs, Sheets, Slides, Forms)
Timeline
Returns Associate
TJ Max
10.2025 - Current
Sales Associate
Flynn O'Hara
07.2025 - 09.2025
Youth Basketball Instructor
Dream NYC- Beacon Program at PS 343
09.2021 - 11.2024
Bachelor of Science - Finance
St. John's University