Alexus Bell
Monroe,USA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
Work History
Returns Associate
TJ Maxx
11.2024 - Current
- Provide efficient customer support for over 100 shoppers per shift through returns, exchanges, and inquiries.
- Process 50+ transactions daily using POS systems with speed and accuracy, while maintaining 100% cash drawer balance compliance.
- Resolve customer concerns with professionalism, handling 50+ returns and exchanges weekly in alignment with company policies.
- Promote TJX Rewards programs to strengthen customer relationships and encourage repeat business.
Imaging Document Clerk
Blue Cross Blue Shield of Louisiana
05.2022 - 08.2025
- Opened, sorted, and distributed over 200 pieces of mail daily, ensuring timely routing of critical correspondence.
- Accurately scanned, batched, and indexed 1,000+ paper and digital documents weekly to maintain complete and compliant records.
- Updated internal tracking systems, verified data accuracy, and resolved incomplete records to improve workflow accuracy by 15%.
- Collaborated with multiple departments to ensure file readiness for auditing, compliance, and ongoing operational needs.
- Maintained confidentiality in alignment with HIPAA standards and departmental security policies.
Financial Aid Office Assistant
University of Louisiana Monroe
08.2020 - 05.2022
- Processed student financial aid documentation and maintained accurate electronic and paper files in compliance with FERPA.
- Supported data entry in Banner and Excel, increasing information accuracy and reducing processing errors by 10%.
- Assisted 30–50 students daily with application updates, ensuring all required forms were complete and properly filed.
- Provided administrative support to staff through scheduling, record retrieval, and email correspondence.
Financial Aid Office Assistant
Louisiana Delta Community College
01.2016 - 05.2020
- Processed student financial aid documentation and maintained accurate electronic and paper files in compliance with FERPA.
- Supported data entry in Banner and Excel, increasing information accuracy and reducing processing errors by 10%.
- Assisted 30–50 students daily with application updates, ensuring all required forms were complete and properly filed.
- Provided administrative support to staff through scheduling, record retrieval, and email correspondence.
Education
Associate of Applied Science - General Studies
Louisiana Delta Community College
Monroe, LASkills
- Data Entry & Database Management
- Microsoft Office
- HIPAA & FERPA Compliance
- Cross-Functional Collaboration
- Administrative Support
- Complex Problem-Solving
- Imaging and Indexing Systems
- Customer Service & Communication
- POS Systems & Cash Handling
Timeline
Returns Associate
TJ Maxx
11.2024 - Current
Imaging Document Clerk
Blue Cross Blue Shield of Louisiana
05.2022 - 08.2025
Financial Aid Office Assistant
University of Louisiana Monroe
08.2020 - 05.2022
Financial Aid Office Assistant
Louisiana Delta Community College
01.2016 - 05.2020
Associate of Applied Science - General Studies
Louisiana Delta Community College