Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer
Timeline
Generic
Open To Work

Kelly Dunlevy

Prospect Park,PA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Returns AssociateMember Service Ambassador Customer Service Representative

Work Type

Full Time

Location Preference

RemoteHybridOn-Site
Location: Prospect Park, PAProspect, PA
Open to relocation: Yes

Salary Range

$25/hr - $1000/hr

Important To Me

Work-life balanceFlexible work hoursHealthcare benefitsWork from home optionCareer advancement

Summary

Customer service professional with 20+ years of experience, including administrative support and team collaboration. Skilled in helping customers, supporting staff, organizing work, and problem-solving, with experience across multiple departments. Currently pursuing a certification in healthcare administration and medical billing.

Overview

24
24
years of professional experience
2001
2001
years of post-secondary education

Work History

Returns Associate

TJMaxx
Wayne, Pennsylvania
02.2023 - Current
  • Process customer purchases, returns, and exchanges accurately, including high-volume transactions.
  • Sell and explain store credit card offers, guiding customers through applications.
  • Deliver professional service and resolve customer questions.
  • Maintain organized transaction records and documentation.
  • Work independently while supporting team members during busy periods, demonstrating punctuality and reliability.
  • Recognized with Reach Cards and 5-star service ratings.

Member Service Ambassador

BJS Wholesales Club
Springfield, PA
07.2010 - 06.2025
  • Processed customer purchases and returns in-club and online, including large flatbeds of merchandise, accurately and efficiently
  • Trained new hires on club procedures and customer service standards.
  • Managed in-club credit card table events, guiding members through applications and completing required forms and records.
  • Managed multiple responsibilities across departments with minimal supervision, ensuring accurate records and positive member experiences.
  • Coordinated with managers and HR staff to resolve member concerns

Customer Service Representative

LandAmerica
Philadelphia, Pennsylvania
12.2001 - 03.2007
  • Promoted from CSR to Executive Administrative Assistant, managing multi-line phone systems, customer inquiries, and administrative operations.
  • Featured in a customer service training video for professionalism and effective communication.
  • Strengthened skills in workflow coordination, organization, and office support, building a foundation for administrative excellence.

Education

Ridley High School
Folsom, PA

Skills

  • Workflow Coordination

Additional Skills: Customer & Client Relations, Administrative Support & Data Entry, Time Management & Organization, Microsoft Office, Training New Employees, Problem-Solving, Team Collaboration

Accomplishments

  • Member Service Team Member of the Year – BJs 2014
  • GOLD Standards recognition – BJs
  • Reach Cards & 5-star ratings – TJ Maxx
  • Featured in LandAmerica customer service training video

Volunteer

PetSmart – Volunteer

January 2023 – January 2024

  • Assisted staff with daily operations and customer questions.
  • Helped care for animals and maintain a safe environment.
  • Supported in-store events and promotions.
  • Gained experience in customer service, teamwork, and organization

Timeline

Returns Associate

TJMaxx
02.2023 - Current

Member Service Ambassador

BJS Wholesales Club
07.2010 - 06.2025

Customer Service Representative

LandAmerica
12.2001 - 03.2007

Ridley High School

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Kelly Dunlevy