Justin Bryant-Knight
Strasburg,VA
Summary
Dynamic Pharmacy Operations Manager/Pharmacy Technician with a proven track record in optimizing inventory management and enhancing patient care. Adept at resolving insurance rejections and fostering strong patient relationships. Possesses strong communication skills and the ability to multitask effectively, ensuring streamlined workflows and improved operational efficiency.
Overview
5
5
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
Strasburg, VA
09.2023 - 03.2024
- Assisting customers through our POS process
- Scheduled Medication delivery to patients who are not able to pick up their medications
- Organizing and filing prescriptions, invoices and other necessary clerical tasks
- Ordering and managing inventory
- Processing out date, damaged or unused item returns
- Processing the disposal of unused outdated return to stocks
- Processing and administering vaccinations
- Maintaining a neat and organized work space to reduce the chance for errors
- Building lasting relationships with our patients
- Keeping an open line of communication with the Pharmacists as well as other Pharmacy staff to ensure the needs of our patients are met
- Scheduled Technicians for 3 weeks in advance
- Lead Technicians through updates to policies, training them on each station so they were comfortable to help wherever in the pharmacy as needed
- Processing insurance claims, following up with insurance and ensuring patients' insurances are billed correctly to avoid unwanted charge backs
- Processing the new M3P prescription billing plan
- Implementing back counts on all controls to ensure inventory is kept accurate
Patient Advocate
Atlas
Strasburg, VA
09.2022 - 06.2023
- Contacted patients who were in need of financial assistance, explained the program and gained consent to move forward with enrollment
- Enrolled patients in assistance programs
- Follow-up with program on approval and payments
- Applied payments using hospital systems such as EPIC
Lead Sales Consultant
Anytime Fitness
Strasburg, VA
01.2022 - 09.2022
- Assisting customers through tours and sales process
- Social Media posting
- Organizing and filing as well as necessary clerical tasks
- Ordering and managing inventory
- Cleaning club as needed
- Ensure we meet goals and expectations
Lead Certified Pharmacy Technician
Family Pharmacy
Front Royal, VA
08.2021 - 10.2021
- Assisting customers through our POS process
- Medication delivery to patients who are not able to pick up their medications
- Organizing and filing prescriptions, invoices and other necessary clerical tasks
- Ordering and managing inventory
- Processing out date, damaged or unused item returns
- Processing the disposal of unused/unwanted medications from patients
- Processing vaccinations on an as needed basis
- Maintaining a neat and organized work space to reduce the chance for errors
- Building lasting relationships with our patients
- Keeping an open line of communication with the Pharmacists as well as other Pharmacy staff to ensure the needs of our patients are met
- Ensured the prada was stocked as needed
Certified Pharmacy Technician
Strasburg Pharmacy
Strasburg, VA
10.2019 - 08.2021
- Assisting customers through our POS process
- Medication delivery to patients who are not able to pick up their medications
- Organizing and filing prescriptions, invoices and other necessary clerical tasks
- Ordering and managing inventory
- Processing out date, damaged or unused item returns
- Processing the disposal of unused/unwanted medications from patients
- Processing vaccinations on an as needed basis
- Maintaining a neat and organized work space to reduce the chance for errors
- Building lasting relationships with our patients
- Keeping an open line of communication with the Pharmacists as well as other Pharmacy staff to ensure the needs of our patients are met
- Unpack newly delivered inventory and restocking pharmacy shelves
- Connecting with insurance providers and other local pharmacies to ensure patient care is a top priority
Pharmacy Technician
CVS
Winchester, VA
02.2019 - 09.2019
- Processed prescriptions via paper or electronic submission to the pharmacy
- Answered incoming phone calls to assist current or potential patients with any questions
- Returned unpicked prescriptions to stock
- Maintained chain of custody procedures when handling sensitive information
- Built lasting relationships with our patients
- Unpacked newly delivered inventory and restocking pharmacy shelves
Education
Pharmacy Technician Immunization Administration Certification -
APHA
11.2023
Infant/Child/Adult - CPR/First-Aid/AED -
National CPR Foundation
09-2023
Pharmacy Technician License -
Virginia Department of Health Professions
10.2019
Nationally Certified Pharmacy Technician -
Pharmacy Technician Certification Board
09.2019
Associate of Liberal Arts and Science Degree -
Lord Fairfax Community College
Middletown, VA05.2014
Skills
- Strong verbal and written communication skills
- Customer-oriented
- Extensive knowledge of iOS and Microsoft systems
- Type 60 wpm
- Telecommunication skills
- Ability to multitask and streamline workflow
- Record, filing management, and organization
- Ability to identify and resolve insurance rejections
- Ability to reconstitute suspension medications
References
References available upon request.
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
09.2023 - 03.2024
Patient Advocate
Atlas
09.2022 - 06.2023
Lead Sales Consultant
Anytime Fitness
01.2022 - 09.2022
Lead Certified Pharmacy Technician
Family Pharmacy
08.2021 - 10.2021
Certified Pharmacy Technician
Strasburg Pharmacy
10.2019 - 08.2021
Pharmacy Technician
CVS
02.2019 - 09.2019
Pharmacy Technician Immunization Administration Certification -
APHA
Infant/Child/Adult - CPR/First-Aid/AED -
National CPR Foundation
Pharmacy Technician License -
Virginia Department of Health Professions
Nationally Certified Pharmacy Technician -
Pharmacy Technician Certification Board
Associate of Liberal Arts and Science Degree -
Lord Fairfax Community College
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