Myesha Battles
Semmes,AL
Summary
Dedicated and results-oriented Pharmacy Operation Manager with 17 years of experience leading teams, optimizing processes, and ensuring regulatory compliance in a fast-paced healthcare environment. Proven track record of driving operational efficiency, enhancing customer satisfaction, and achieving financial targets. Transitioning expertise from Pharmacy Operations to finance, leveraging a strong foundation in data analysis, budgeting, and strategic planning. Committed to continuous learning and professional development to excel in the dynamic field of finance
Overview
16
16
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreen's Pharmacy
07.2008 - Current
- Managed weekly schedules and requests for leave
- Assessed safety procedures and federal regulations to maintain pharmacy compliance
- Maintained pharmacy metric at 88% or above for the past 1 ½ years
- Ensures that technician licenses and certifications are current and managed diligently
- Analyze pharmacy metrics/trend to improve operations within pharmacy
- Verified prescription information against safety guidelines and insurance limitations to protect patient health and financial interests
- Administered vaccines to immunize patients against communicable diseases
- Ordered all supplies needed for pharmacy and kept tabs on inventory levels
- Worked closely with store manager to maintain day-to-day operations
- Supervised team of pharmacy technicians, interns, and support staff
- Created and implemented policies and procedures for effective pharmacy management
- Trained pharmacy interns and newly hired technicians and coached team on how to improve pharmacy standards and metrics
- Bill companies for reimbursement on insurance, medicare, medicaid and workers' compensation and deliver quality customer service to patients to aid positive experiences
- Perform inventory audits
- Conduct yearly reviews of staff
- Communicated with patients with compassion while keeping medical information private
- Applicant Tracking System experience
- Mitigated regulatory risks by coordinating audits to comply with protocols
- Maintain account reconciliations.
Education
Associate of Science -
Bishop State Community College
Mobile, ALBachelor's in Finance/Minor in management -
West Texas A&M University
Canyon, TXMaster of Science in Finance and Economics( in progress as of April 2024) -
West Texas A&M
Canyon, TXSkills
- Personnel management
- Quality assurance controls
- Regulatory requirements
- Coaching and developing others
- Strong decision making ability
- Outstanding verbal and written communication, leadership and interpersonal skills
- Ability to pay attention to details and timelines
- Pharmacy Operations
- Budgeting
- Financial reporting
- Regulatory compliance
- Detail-oriented with exceptional presentation skills and proven ability to work effectively in a fast-paced deadline-driven environment
- Patient safety
- Patient relations
Certification
- Certified Pharmacy TECHNICIAN, CPhT
- Alabama Real estate license
State
AL
Zip
36575
City
Semmes
Timeline
Pharmacy Operations Manager
Walgreen's Pharmacy
07.2008 - Current
Associate of Science -
Bishop State Community College
Bachelor's in Finance/Minor in management -
West Texas A&M University
Master of Science in Finance and Economics( in progress as of April 2024) -
West Texas A&M