Summary
Overview
Work History
Education
Skills
Timeline
Generic

JUSTIN BURDEN

Delaware

Summary

Detail-oriented and dependable administrative professional with a proven track record in customer service, office support, and accurate data entry. Expertise in managing customer communications via phone and email, maintaining meticulous records, processing payments, and resolving concerns with professionalism. Proficient in Microsoft 365, QuickBooks, and various business management software, complemented by an Associate of Applied Science in Computer Science Software Development. Recognized for exceptional organizational skills and the ability to manage multiple priorities while consistently delivering outstanding customer service in dynamic environments.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Russell Tree Experts
Columbus, Ohio
03.2021 - 01.2022
  • Provided responsive customer support via phone and email, addressing inquiries, resolving issues, and coordinating service requests.
  • Conducted notification and follow-up calls to ensure customer satisfaction and facilitate payment processing.
  • Processed payments, issued receipts, and maintained accurate financial records.
  • Entered and maintained accurate customer information, including contact details, addresses, service requests, and account records within the company database.

Assistant Fuel Center Lead

Kroger
Delaware, Ohio
01.2020 - 09.2020
  • Securely implemented opening operations.
  • Generated inventory report and replenished stock.
  • Cultivated strong business relationships with customers to drive sales.
  • Communicated customer supply demands to vendors.
  • Diagnosed and solved equipment issues.

Driver

New Hope Industries
Mount Vernon, Ohio
07.2016 - 09.2017
  • Developed rapport with individuals.
  • Assisted individuals on and off bus and with wheelchairs.
  • Drove assigned route twice daily safely transporting individuals with disabilities to and from work and home.
  • Utilized observation skills to identify issues and maintain a calm environment.

Education

Associate of Applied Science - Computer Science Software Development

Columbus State Community College
Columbus, Ohio

Skills

  • Customer service
  • Data entry
  • QuickBooks
  • Active listening
  • Conflict resolution
  • Critical thinking
  • Effective communication
  • Attention to detail
  • Time management

Timeline

Customer Service Representative

Russell Tree Experts
03.2021 - 01.2022

Assistant Fuel Center Lead

Kroger
01.2020 - 09.2020

Driver

New Hope Industries
07.2016 - 09.2017

Associate of Applied Science - Computer Science Software Development

Columbus State Community College