Justin Burden
Chillicothe
Summary
Enthusiastic Customer Service Professional skilled in delivering exceptional service and resolving concerns in fast-paced environments. Demonstrated ability to handle sensitive situations with professionalism and empathy, ensuring clear communication and attention to detail. Committed to fostering positive customer experiences and contributing to team success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Russell Tree Experts
Westerville, OH
02.2021 - 01.2022
- Delivered responsive customer support via phone and email, resolving questions and concerns with professionalism and empathy.
- Coordinated service appointments while ensuring customers received timely updates throughout the service process.
- Conducted follow-up calls to confirm customer satisfaction, answer additional questions, and assist with payment completion.
- Processed customer payments, issued receipts, and maintained accurate financial records with a high level of attention to detail.
- Maintained accurate customer accounts by entering and updating contact information, service requests, and account details in the company database.
- Built positive relationships with customers by providing clear communication and personalized service from initial contact through resolution.
Assistant Fuel Lead
Kroger
Delaware, OH
01.2020 - 10.2020
- Opened and closed the fuel center, balancing cash drawers, preparing deposits, and ensuring accurate financial accountability.
- Trained and mentored new team members on customer service standards and cash handling procedures to enhance team competency.
- Resolved customer complaints professionally and de-escalated issues while maintaining a positive customer experience.
- Resolved customer complaints and de-escalated issues to uphold customer satisfaction and loyalty.
- Monitored inventory levels and replenished merchandise to ensure product availability, supporting uninterrupted service.
- Diagnosed and resolved minor equipment issues to minimize downtime and support efficient daily operations
Driver
New Hope Industries
Mount Vernon, OH
07.2016 - 09.2018
- Transported individuals with disabilities to and from work, ensuring timely arrivals and departures.
- Assisted passengers with boarding and wheelchair accessibility, prioritizing safety and comfort throughout the journey.
- Cultivated strong relationships through compassionate customer service and effective communication, providing dependable support.
Education
Associate of Applied Science - Software Development
Columbus State Community College
Columbus, OH05-2025
Skills
- Customer service
- Payment processing
- Data entry
- Database management
- Microsoft outlook
- Documentation
- Computer proficiency
- Effective communication
- Active listening
- Relationship building
- Professional telephone demeanor
- Client engagement
Timeline
Customer Service Representative
Russell Tree Experts
02.2021 - 01.2022
Assistant Fuel Lead
Kroger
01.2020 - 10.2020
Driver
New Hope Industries
07.2016 - 09.2018
Associate of Applied Science - Software Development
Columbus State Community College