Justin Burwinkel
Bath,ME
Summary
Claims professional with strong experience in handling complex insurance claims and delivering impactful solutions. Skilled in claims processing, investigation, and negotiation, with keen focus on team collaboration and consistently achieving results. Adaptable and reliable, with customer-centric approach and strong ability to address evolving needs effectively.
Overview
13
13
years of professional experience
Work History
Claims Generalist Associate
Progressive
South Portland, ME
06.2025 - Current
- Reviewed and processed insurance claims to ensure compliance with policy and state guidelines.
- Investigated claim discrepancies by analyzing documentation and coordinating with clients and vendors.
- Monitored claims workflow, identifying bottlenecks and addressed quickly to expedite closures.
- Provided top-notch customer service throughout the claims process, ensuring a positive experience for policyholders and reinforcing brand reputation.
- Contributed to overall risk management strategy through insightful analysis of loss trends, and negotiating when needed to reduce expenditures.
Vendor Manager
Lyme Technology Solutions
Lebanon, NH
11.2017 - 04.2025
- Managed relationships with 30+ technology suppliers to ensure timely delivery of quality products within negotiated budgets and in compliance with federal procurement regulations.
- Implemented vendor reporting requirements to track performance metrics and provide regular updates to OEM partners and stakeholders.
- Conducted vendor audits to ensure compliance with contractual terms and federal regulations.
- Coordinated staff-vendor training sessions to provide a strategic framework for selling emerging technologies.
- Planned and coordinated marketing development fund activities to selectively foster vendor relationships and drive sales growth.
Federal Technical Sales Representative
Dell Technologies
Round Rock, TX
02.2013 - 11.2017
- Maintained accurate CRM to drive a reliable, robust pipeline of federal sales opportunities.
- Coordinated expertise amongst cross-functional teams to prepare detailed IT proposals.
- Collaborated closely with Engineering team to ensure accurate demonstration of product features to clients.
- Maximized revenue opportunities by conducting thorough needs assessments during client consultations, while also working to negotiate pricing to fit customer budgets.
Education
MBA - Project Management
Southern New Hampshire University
Hooksett, NH2015
BBA - International Business Management
Texas A&M University - San Antonio
San Antonio, TX2011
Skills
- Planning and prioritization
- Records and database management
- Document review
- Effective communication
- Team collaboration
- Organizational skills
- Insurance regulations
- Claims investigation
- Claims processing
- Decision-making
Timeline
Claims Generalist Associate
Progressive
06.2025 - Current
Vendor Manager
Lyme Technology Solutions
11.2017 - 04.2025
Federal Technical Sales Representative
Dell Technologies
02.2013 - 11.2017
MBA - Project Management
Southern New Hampshire University
BBA - International Business Management
Texas A&M University - San Antonio