Justin Cascio
Henderson,NV
Summary
Versatile manager with background in coordinating diverse teams and managing complex projects. Skilled in strategic planning, operational improvement, and fostering collaborative environments. Demonstrated ability to enhance efficiency and productivity while maintaining high standards of quality. Successfully implemented innovative solutions that resulted in positive organizational changes.
Overview
16
16
years of professional experience
2004
2004
years of post-secondary education
Work History
Senior Manager, Product & QA
Soothe
Henderson, NV
10.2025 - Current
- Directed cross-functional teams to develop innovative solutions addressing complex problems.
- Led cross-functional teams to enhance service delivery and improve operational efficiency.
- Developed strategic initiatives to improve customer satisfaction and retention efforts.
- Managed budget planning and resource allocation for multiple projects simultaneously.
- Coordinated with IT department for implementation of new technologies and system enhancements.
- Assigned specific tasks to team members based on their strengths and expertise., setting priorities and goals.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
Senior Quality Assurance Engineer
Soothe
Henderson, NV
02.2024 - 10.2025
- Executed manual and automated tests with diverse testing tools and frameworks to ensure software quality.
- Performed manual tests using specific testing tools to evaluate software functionality. using various testing tools and frameworks.
- Developed test plans for mobile and web applications to ensure quality standards.
- Conducted regression testing to verify software functionality post-updates and enhance overall stability.
- Collaborated with developers to identify, troubleshoot, and resolve software defects.
- Collaborated with developers to identify root causes of defects found during testing cycles.
- Participated in agile ceremonies to provide quality insights during sprint planning.
- Mentored junior QA engineers on testing methodologies to foster skill development and improve team capabilities.
- Documented test cases and results to maintain clear project documentation standards.
- Documented test results in an organized manner, including screenshots.
- Shared test results with team members to ensure clarity and collaboration. with cross-functional teams to enhance product quality.
- Analyzed customer requirements and translated them into test cases.
- Conducted product demonstrations and showcased functionality to customers, team leaders and colleagues.
- Worked closely with project managers to ensure timely delivery of projects within budget constraints.
Information Technology Specialist
Soothe
Henderson, NV
04.2019 - 05.2021
- Managed IT support requests, resolving technical issues to ensure seamless operations for staff and clients.
- Implemented software updates while maintaining system security protocols to safeguard sensitive information.
- Collaborated with teams to optimize technology resources, streamlining processes to support organizational goals.
Client Services Team Lead
Soothe
Henderson, NV
11.2016 - 04.2019
- Led client services team to enhance customer satisfaction and service efficiency.
- Resolved escalated customer issues in a timely manner by leveraging problem-solving skills.
- Guided client services staff to effectively resolve customer complaints and inquiries.
- Developed training programs that enhanced team performance and elevated service delivery standards.
- Trained new employees on client service protocols, processes, and software applications.
- Coordinated client and service provider communication to ensure seamless operations.
- Worked closely with management teams to ensure deadlines were met for projects.
Customer Service Representative
Incorp
Las Vegas, NV
08.2010 - 05.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer inquiries and issues promptly to enhance overall satisfaction.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Managed customer accounts in CRM software, ensuring accurate and up-to-date records.
- Processed orders and returns efficiently to maintain service standards.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Palmdale High School
Palmdale, CASkills
- Project management
- Strategic planning
- Quality assurance
- Test case documentation
- Budget management
- Cross-functional collaboration
- Team leadership
- Effective communication
- Problem solving
- Technical documentation
- Cross-functional team leadership
Languages
English
Professional
References
References available upon request.
Timeline
Senior Manager, Product & QA
Soothe
10.2025 - Current
Senior Quality Assurance Engineer
Soothe
02.2024 - 10.2025
Information Technology Specialist
Soothe
04.2019 - 05.2021
Client Services Team Lead
Soothe
11.2016 - 04.2019
Customer Service Representative
Incorp
08.2010 - 05.2016
Palmdale High School