Justin Cerkoske
Phoenix,AZ
Summary
Experienced and successful business development leader with a strong focus on driving business growth, providing effective training and coaching, and fostering talent retention through mentorship. Proven track record of consistently achieving sales targets and exceeding revenue goals. Skilled in identifying new market opportunities, developing strategic partnerships, and implementing innovative strategies to drive organizational success. Adept at building and leading high-performing teams, fostering a collaborative work environment, and cultivating strong client relationships.
Overview
10
10
years of professional experience
Work History
Sr Learning and Development Facilitator
Wells Fargo
01.2015 - Current
- Increase the line of business acumen, as the point person for L&D creating communication between the various business leaders and fellow facilitators
- Develop and execute support initiatives, curriculum updates and effective planning/training sessions
- Focusing on employee retention
- Trained and mentored over 500 new personnel hired to fulfill various roles.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 17%.
- Attended conferences and industry events to discuss consulting opportunities.
Home Equity Customer Team Lead
Wells Fargo
01.2021 - 01.2022
- Leadership role performing one on one coaching with teams and training them on the detailed information required to meet/exceed expectations
- Providing support with escalated issues and resolving those challenges involving home equity lending
- Developed technical roadmaps with Python, enhancing system scalability for project teams.
- Directed project planning and execution, optimizing resource allocation and risk management.
Research Remediation Lead
Wells Fargo
01.2020 - 01.2021
- Managing ethical and regulatory issues for the bank including reporting any allegations and personally, monitoring the issue through completion with board regulators
- Seek opportunities to improve customer service, reduce shortfalls and develop relationships
Banker Coach
Wells Fargo
01.2015 - 01.2020
- Training and development of new teams
- Supervise their development and document their progression
- Monitoring and assisting bankers with questions or issues
Education
Diploma -
GCC
Glendale, AZSkills
- Leadership
- Mentorship
- Personal banking
- Resolving banking financial issues
- Servicing ethical requirements
- Regulatory compliance
- IT consulting
- CompTIA A
- Training facilitation
- Organizational development
Platforms
- Excel
- Microsoft Word
- PowerPoint
- OneNote
- Sharepoint
- Java Script
- Python
- Adobe Illustrator
- SQL
Timeline
Home Equity Customer Team Lead
Wells Fargo
01.2021 - 01.2022
Research Remediation Lead
Wells Fargo
01.2020 - 01.2021
Sr Learning and Development Facilitator
Wells Fargo
01.2015 - Current
Banker Coach
Wells Fargo
01.2015 - 01.2020
Diploma -
GCC
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