Justin Chapman
Statesville,NC
Summary
Experienced Service Technician delivering top-tier installations and maintenance of security systems. Known for strong troubleshooting skills and a record of achievement in quality control. Prepared to leverage expertise to enhance client experiences and operational efficiency.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Residential Service Technicain
CPI Security Systems Inc.
Charlotte, NC
05.2017 - Current
- Installed and serviced security systems, enhancing safety and security for residential and commercial clients.
- Recognized as 2024 President's Club recipient for top service technician in Charlotte branch.
- Recognized multiple times as Service Technician of the Month for consistently delivering high-quality service.
Service Technician
ADT Security
Prattville, Alabama
10.2020 - 10.2021
- Installed and serviced home security and automation systems for residential clients.
- Conducted monthly inspections and maintained inventory of parts and vehicles.
- Delivered exceptional customer service to enhance client satisfaction.
Senior Assistant Manager
Sonnys Real Pit BBQ
Concord, NC
05.2014 - 04.2017
- Streamlined daily operations to enhance service delivery at BBQ restaurant.
- Trained and mentored staff on customer service excellence and food safety standards.
- Coordinated inventory management to optimize stock levels and minimize waste.
Education
Bachelor of Science - Sports Management
Johnson & Wales University
Charlotte, NC05-2012
Skills
- Security system installation
- Field service coordination
- Equipment maintenance
- Troubleshooting techniques
- Service quality assurance
- Customer relationship management
Certification
- Alarm Board Certified
Timeline
Service Technician
ADT Security
10.2020 - 10.2021
Residential Service Technicain
CPI Security Systems Inc.
05.2017 - Current
Senior Assistant Manager
Sonnys Real Pit BBQ
05.2014 - 04.2017
Bachelor of Science - Sports Management
Johnson & Wales University